Summary
Overview
Work History
Education
Skills
Certification
certified personal trainer
Timeline
Generic

Karen Hammond

Chattanooga,TN

Summary

Customer-oriented General Manager with 4 years of experience focused on increasing revenues and expanding margin and driving sales. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.

Forward-thinking with extensive knowledge of sales and customer service. Known for success in the sales industries and leading employees to complete tasks. Dedicated to efficient conflict resolution and excellent services.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior General Manager

Golds Gym Of Tennessee
05.2020 - 12.2022
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
  • Leading Sales General Manager in company for 2020 and 2021
  • Planned and assigned workload by delegating tasks and directing team members.
  • Supervised employees for exceptional store operations, customer retention and positive brand experiences.
  • Maintained quality through training and coaching during daily activities.
  • Controlled and enforced standard operating procedures, security and compliance with laws and system management.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Mitigated business risks by working closely with staff members and assessing performance.

Assistant Manager

Golds Gym
07.2017 - 05.2020
  • Motivated, trained and disciplined employees to maximize performance.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Mentored and motivated team members to achieve challenging business goals.
  • Taught staff strategies for completing work and smoothly carrying out senior management directives.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Built customer loyalty by devising promotions and products according to customer needs and budget.
  • Developed innovative sales proposals to promote product quality and showcase market comparisons.
  • Leading Sales Associate in company in 2019 and 2020.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strategy to increase sales and drive profits.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Sales Associate Specialist

Golds Gym
11.2017 - 07.2018
  • Leading sales team member in gym memberships and personal training at the club. Provided tours and one on one personal training sessions in order to generate highest sales.

Education

Bachelor of Science - English

Southern Adventist University
Collegedale, TN

Associate of Science - Psychology

Chattanooga State Community College
Chattanooga, TN

High School Diploma -

Lee Highway Christian Academy
Chattanooga, TN

Skills

  • Management Training
  • Originality and Creativity
  • Business Leadership
  • Financial Statement Review
  • Sales Tracking
  • Records Organization and Management
  • Mathematical Calculation and Reasoning
  • Hiring and Onboarding
  • Performance Monitoring and Evaluation
  • Sales Promotion
  • Profit and Loss Control
  • Operational Efficiency and Safety

Certification

  • Certified Personal Trainer - 6 years
  • Certified Yoga Instructor - 6 months

certified personal trainer

5 years of personal training experience which has been helpful for selling gym memberships and personal training in the fitness industry. My current focus is online training specifically body building and contest prep.

Timeline

Senior General Manager

Golds Gym Of Tennessee
05.2020 - 12.2022

Sales Associate Specialist

Golds Gym
11.2017 - 07.2018

Assistant Manager

Golds Gym
07.2017 - 05.2020

Bachelor of Science - English

Southern Adventist University

Associate of Science - Psychology

Chattanooga State Community College

High School Diploma -

Lee Highway Christian Academy

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Karen Hammond