MICHAEL BAILEY
Union Beach,NJ
Summary
High-energy hospitality management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior General Manager
Applegreen
05.2023 - Current
- Enhanced team productivity by implementing strategic management practices and fostering a collaborative work environment within a direct staff of 35+, with an overall plaza environment consisting of 165+ employees
- Streamlined operational processes for increased efficiency, leading to significant cost savings and improved customer satisfaction.
- Developed and executed successful business strategies, driving growth in revenue within a $4 million per year concept.
- Leveraged data-driven insights to inform management decisions on resource allocation, staffing levels, and performance improvement initiatives.
- Analyzed key aspects of business to evaluate factors driving results and consolidated into reviewable data utilizing financial resource software such as Crunchtime and Oracle.
Assistant Restaurant General Manager
Tommy's Tavern + Tap
05.2021 - 05.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staffing levels of 80+ combined FOH and BOH employees.
- Completed weekly P&L reviews with management.
- Oversaw inventory by ordering precise quantities of liquor stock and executing corrective actions to drive profitability while maintaining excellent relationships with vendors in a $6.5million per year concept with liqour sales contributing 30% of all sales.
- Kept restaurant compliant with all federal, state and local hygiene and food safety regulations.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw scheduling for all FOH employees across multiple departments.
Assistant Restaurant General Manager
Houlihan's Restaurant And Bar
03.2021 - 05.2021
Assistant Restaurant General Manager
Houlihan's Restaurant And Bar
01.2020 - 03.2021
Assistant Restaurant General Manager
Houlihan's Restaurant And Bar
06.2013 - 01.2020
Front of House Supervisor
Houlihan's Restaurant And Bar
01.2010 - 06.2013
Loss Prevention Manager
Wegmans Family Food Markets
06.2004 - 12.2009
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Monitored paperwork procedures to prevent error-related losses.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Performed thorough cash audits and deposit investigations.
- Collaborated with law enforcement in investigating and solving theft and fraud cases.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
Education
Associate of Science - Criminal Justice - Law Enforcement
Mercer County Community College
Trenton, NJ05.2004
Skills
- Crunchtime
- UKG Kronos
- Oracle Financial Systems
- Microsoft Office proficient - Excel
- Aloha POS
- Management Training
- Financial Statement Review
- Sales Tracking
- Employee Discipline
- Training and Development Skills
- Problem Anticipation and Resolution
- Hiring and Onboarding
- Policy Development and Enforcement
- Profit and Loss Control
- Personnel Scheduling
- Business Operations Knowledge
- Department Oversight
Certification
- TIPS certification
- ServSafe certification
- Dale Carnegie - Leadership Training for Managers [12 Week Course]
- Wiklander & Zulawski - Interview & Interrogation training - Beginner certification / Advanced certification
Timeline
Senior General Manager
Applegreen
05.2023 - Current
Assistant Restaurant General Manager
Tommy's Tavern + Tap
05.2021 - 05.2022
Assistant Restaurant General Manager
Houlihan's Restaurant And Bar
03.2021 - 05.2021
Assistant Restaurant General Manager
Houlihan's Restaurant And Bar
01.2020 - 03.2021
Assistant Restaurant General Manager
Houlihan's Restaurant And Bar
06.2013 - 01.2020
Front of House Supervisor
Houlihan's Restaurant And Bar
01.2010 - 06.2013
Loss Prevention Manager
Wegmans Family Food Markets
06.2004 - 12.2009
Associate of Science - Criminal Justice - Law Enforcement
Mercer County Community College