Dawn Flick
Ontario,OH
Summary
Savvy Senior Store Manager with 15 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Senior General Manager
Speedway
Mansfield, OH
08.2007 - Current
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Communicated all learning and performance objectives, schedules and training assessments to upper management.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Promoted positive customer experience through day-to-day supervision and management.
- Supervised employees for exceptional store operations, customer retention, and positive brand experiences.
- Identified and recommended areas for improvement in processes with targeted solutions.
- Planned and assigned workload by delegating tasks and directing team members.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Maintained quality through training and coaching during daily activities.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Delegated daily tasks to employees, streamlining daily progress and efficiency.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised 10+employees on all shifts, overseeing efficiency of customer service and day to day tasks.
Sales Representative
Combined Insurance Company Of America
Chicago, IL
06.2006 - 06.2007
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Manage 10-15 accounts daily
Co-Manager
Great Scot Community Markets
Shelby, OH
04.2004 - 03.2007
- Meeting projection of hours and sales.
- Scheduling.
- Supervising Departments and Department managers as well as other associates.
- Merchandising of products.
- Order for Grocery, Dairy and Frozen foods.
- Covered vacation in various departments.
- Managed 12 + employees in various departments
Education
High School Diploma -
Findlay High School
Findlay, OH06.1989
Skills
- Management Training
- Special Assignments traveled to different states to train managers
- Store Coverage for 24 hour operation
- P&L Responsibility
- Inventory management
Accomplishments
Was appointed to Senior General Managers Advisory Board and served from 2017 to 2019.
Have been a Manager Trainer for the past 6 years.
Was District Customer Readiness Indicator Champion of the year in 2018.
Certification
Carry ServSafe certification through 2027.
Earned Licensed to engage in the business of Insurance in the State of Ohio in 2007.
Also earned a Certificate of Successful Completion of the Nurse Aide Training and Competency Evaluation Program in 2003.
Earned a certification for Certified Professional Food Manager in 2001
Timeline
Senior General Manager
Speedway
08.2007 - Current
Sales Representative
Combined Insurance Company Of America
06.2006 - 06.2007
Co-Manager
Great Scot Community Markets
04.2004 - 03.2007
High School Diploma -
Findlay High School
Similar Profiles
Laila GriceLaila Grice
Team Leader at SpeedwayTeam Leader at Speedway
Misty SavilleMisty Saville
General Manager at SpeedwayGeneral Manager at Speedway
Khalil SmithKhalil Smith
Shift-Lead at SpeedwayShift-Lead at Speedway
Michael NealMichael Neal
Lead Assistant Manager at SpeedwayLead Assistant Manager at Speedway
EZEKIEL PAULEZEKIEL PAUL
Graduate Researcher at University of ToledoGraduate Researcher at University of Toledo