Jaime Torres
Chandler,AZ
Summary
Dynamic professional with a proven track record in operational efficiency and customer relations, honed at companies like Fed Ex Freight, New Famous Tire shop and now Owner/Operator of Wheel Connection LLC . Skilled in warehouse operations and transportation management, I excel in multitasking and decision-making, driving significant improvements in service delivery and client satisfaction. Leveraging merchandising strategies, I've consistently enhanced profitability and fostered long-term business growth.
Overview
15
15
years of professional experience
Work History
Wholesale Distributor
Self-employed (Wheel Connection LLC)
10.2018 - Current
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Contributed to event marketing, sales and brand promotion.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Recorded accurate and efficient records in customer database.
- Kept detailed records of daily activities through online customer database.
- Collaborated with vendors to ensure timely delivery of products, minimizing stockouts and customer complaints.
- Strengthened partnerships with existing suppliers while also sourcing new ones that offered higher quality or lower cost alternatives.
- Participated in industry trade shows to network with potential clients, vendors, and partners.
- Conducted regular market research to identify trends, opportunities, and potential threats in the wholesale distribution industry.
- Negotiated favorable pricing and payment terms with suppliers, improving profit margins for the company.
- Demonstrated products and specific features at customer locations and special events.
- Serviced existing accounts on regular basis to maximize revenue.
- Used [Software] to maintain company database with essential account and sales information.
Sales Manager
New Famous Tire Shop
01.2013 - 08.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
- Built relationships with customers and community to establish long-term business growth.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Attended industry events and conventions to expain sales opportunities.
Dockworker/Driver
Fed Ex Freight
03.2010 - 03.2012
- Followed verbal and written instructions to properly move and ship products.
- Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
- Used hand-held scanners and physical logs to accurately track item movements.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Prevented load shifting or damage by using bracing and strapping techniques.
- Utilized various tools and equipment safely, including forklifts, pallet jacks, and hand trucks, resulting in efficient material movement throughout the facility.
- Inspected cargo for signs of damage or loss and recorded discrepancies to bill of ladings.
- Adhered to all local, state, and federal regulations while operating commercial vehicles within the city limits.
- Assisted warehouse staff members in preparing cargo for shipment upon arrival at distribution centers, ensuring accurate and efficient transfer of goods.
- Maintained cleanliness of assigned vehicles, ensuring a professional appearance for both driver and company representation purposes.
- Provided exceptional communication skills when interacting with clients, coworkers, supervisors, and dispatch personnel.
- Improved customer satisfaction by providing timely and efficient delivery services.
- Ensured accurate deliveries by carefully reviewing paperwork and cross-checking items before transport.
- Enhanced safety records by performing thorough pre-trip inspections and adhering to company protocols.
- Utilized GPS navigation systems effectively for optimal routing options during high-traffic situations or construction detours.
- Delivered packages to customer doorsteps and business offices.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Filled out load paperwork and DOT-mandated log books.
Education
High School Diploma -
Ace Charter High School
Tucson, AZ05-2004
Skills
- Warehouse operations
- Operational efficiency
- Merchandising strategies
- Transportation management
- Pricing strategy
- Multitasking Abilities
- Attention to detail
- Self motivation
- Decision-making
- Customer relations
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Wholesale Distributor
Self-employed (Wheel Connection LLC)
10.2018 - Current
Sales Manager
New Famous Tire Shop
01.2013 - 08.2018
Dockworker/Driver
Fed Ex Freight
03.2010 - 03.2012
High School Diploma -
Ace Charter High School
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