JAIME VARELA
Claims Director
Irvine,US
Summary
Experienced Claims Director with over a decade of success managing complex insurance claims across personal, commercial, and cyber lines. Skilled in end-to-end claims management, policy interpretation, client advocacy, and regulatory compliance (CCPA, GDPR). Proven ability to collaborate with legal, forensic, underwriting, and broking teams to efficiently resolve high-value claims.
Expert in risk assessment, strategic planning, and operational improvement. Known for leveraging data insights to streamline processes, mitigate exposure, and drive measurable outcomes. Strong leadership and communication skills with a consistent record of fostering collaboration and delivering results.
Overview
19
19
years of professional experience
1
1
Language
Work History
Claims Director - Personal & Commercial Lines
FOUNDATION RISK PARTNERS
09.2024 - Current
- Oversee claims portfolios including cyber, property, and liability for personal and commercial clients with annual losses exceeding $30M.
- Implement structured triage workflows and coordinate insurer/vendor engagement, reducing claim cycle times by 20%.
- Analyze cyber and traditional policy language to identify coverage gaps and advise broking teams on risk mitigation.
- Develop and maintain claims reporting dashboards to provide actionable insights for clients and internal stakeholders.
- Advocate on complex and disputed claims to secure favorable financial and reputational outcomes.
Claims Consultant
BROOKHURST INSURANCE SERVICES
07.2020 - 08.2024
- Managed property, casualty, and cyber claims for a captive program of 160 members.
- Delivered monthly risk evaluations and strategic claims insights to high-value clients across multiple industries.
- Served as liaison between clients and carriers, expediting claim resolutions and maximizing recoveries.
- Collaborated with producers and client service teams to prepare submissions and respond to broker proposals.
Claims Adjuster / Team Lead
PLATINUM CLAIMS SERVICES INC.
02.2018 - 06.2020
- Negotiated settlements with claimants, attorneys, and co-defendants, ensuring compliance with regulations and company policies.
- Trained new hires on claims analysis, documentation standards, and regulatory compliance.
- Supported sales and marketing efforts by analyzing claims trends to inform policy recommendations.
Automotive Property & Casualty Adjuster, Tier II
KEMPER - ALLIANCE UNITED INSURANCE COMPANY
04.2017 - 02.2018
- Investigated and evaluated liability for bodily injury claims, managing cash settlements and referrals to Special Investigations Unit.
Auto Liability Claims Adjuster
UNITED AUTO INSURANCE COMPANY
11.2013 - 12.2016
- Managed multi-state auto liability claims and provided guidance to junior staff.
- Conducted interviews and investigations supporting claim evaluation and settlements.
Online Sales Product Manager
INCOMM AGENT SOLUTIONS INC.
06.2006 - 11.2013
- Managed client and vendor relationships, leading a team of 15 customer service agents.
- Developed reports and analyses to support strategic management decisions.
Education
Bachelor of Arts - Finance And Marketing
Florida Atlantic University
Boca Raton, FL 05.2001 -
6-20 All-Lines Adjuster License -
Miami Dade College
Miami, FL01-2012
Skills
Cybersecurity & Data Privacy Claims Management
Timeline
Claims Director - Personal & Commercial Lines
FOUNDATION RISK PARTNERS
09.2024 - Current
Claims Consultant
BROOKHURST INSURANCE SERVICES
07.2020 - 08.2024
Claims Adjuster / Team Lead
PLATINUM CLAIMS SERVICES INC.
02.2018 - 06.2020
Automotive Property & Casualty Adjuster, Tier II
KEMPER - ALLIANCE UNITED INSURANCE COMPANY
04.2017 - 02.2018
Auto Liability Claims Adjuster
UNITED AUTO INSURANCE COMPANY
11.2013 - 12.2016
Online Sales Product Manager
INCOMM AGENT SOLUTIONS INC.
06.2006 - 11.2013
Bachelor of Arts - Finance And Marketing
Florida Atlantic University
05.2001 -
6-20 All-Lines Adjuster License -
Miami Dade College
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
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