Jaime West
Thurmont,MD
Summary
Active leader with extensive experience at NVR Mortgage Finance, Inc., excelling in problem-solving and team leadership. Spearheaded initiatives that significantly enhanced operational efficiency and compliance, while mentoring staff for career advancement. Demonstrated exceptional decision-making and customer service, driving performance improvements and fostering strong interdepartmental and external departmental relationships.
Overview
12
12
years of professional experience
Work History
Operations Manager
NVR Mortgage Finance, Inc.
01.2019 - Current
- Supervised operations staff of up to 20 team members at times and kept employees compliant with company policies and procedures.
- Managed the 2nd largest branch in the company. Settlement volume of 900 - 1200 settlements per year.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed pipelines to ensure timely settlements and deliver a good customer and employee experience.
- Identified and resolved ineffective practices to be more efficient and streamlined.
- Fostered strong relationships with direct reports, peers, builder divisions, underwriting, and closing departments to deliver results.
- Created and executed strategic plans to increase productivity and manage performance.
- Assisted in hiring of team members and created training program for onboarding new staff members.
- Mentored team members in their career development within the company.
- Managed daily operations, ensuring timely completion of tasks.
- Analyze data to identify trends for areas of opportunity for the team and individuals.
- Identify and use relevant facts to solve problems and make sound decisions.
Loan Processing Supervisor
NVR Mortgage Finance, Inc.
01.2015 - 01.2019
- Managed a team of 7-10 processors.
- Managed the initial approvals for the branch to ensure underwriting decisions were issued within 28 days of application.
- Ensured builder divisions had 10% or less sales volume at risk in the backlog.
- Managed the settlement approvals for the branch to ensure final approvals 7 days prior to settlement on 90%+ of closing volume.
- Settlement volume of 80-110 per month.
- Led a team of loan processors to achieve high performance results while maintaining regulatory requirements.
- Maximized collaboration by establishing clear channels of communication between the sales team and operations team.
- Continuously updated internal procedures to reflect changes in lending regulations, keeping staff informed of program changes and prepared for compliance audits.
- Recognized high performers and challenged them out of their comfort zones to develop for opportunities to be a lead processor.
- Consistently met or exceeded company performance goals, driving an increase in overall department efficiency.
- Streamlined loan processing procedures by implementing efficient workflow strategies, resulting in quick approvals and on time settlements.
Sr. Loan Processor
NVR Mortgage Finance, Inc.
05.2013 - 01.2015
- Carried pipeline of 50-70 loans at a time.
- 92%+ initial approvals within 28 days and 90%+ settlement approvals within 7 days of settlement.
- Established strong relationships with customers, title company, and loan officer for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to resolve them before submission for approval, and proactively enough to avoid settlement delays.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Consistent with day to day workflow of managing the pipeline.
- Consistent with calendar planning and time blocking to ensure tasks were not missed and completed in a timely manner.
Loan Closer
NVR Mortgage Finance, Inc.
11.2012 - 05.2013
- Settled 10-20 settlements per month.
- Focused on 10% or less of post closing risks to ensure settled loans could be funded.
- Conducted thorough post-closing audits to identify areas for improvement and implement necessary changes accordingly.
- Stayed up-to-date on industry regulatory changes and best practices in order to maintain compliance at all times during loan closings.
- Demonstrated adaptability by successfully managing various loan closing tasks.
- Utilized advanced organizational skills to manage multiple files simultaneously, prioritizing tasks based on urgency and importance.
- Assisted in training new team members, sharing knowledge and expertise to foster a high-performing work environment.
- Managed high volume of loans while maintaining attention to detail and consistently meeting deadlines.
Education
No Degree - Business
Frederick Community College
Frederick06.1997
High School Diploma -
Catoctin High School
Thurmont, MD01-1997
Skills
- Problem-solving
- Customer service
- Decision-making
- Team leadership
- Ability to establish relationships
- Organized
- Emotional Intelligence
- Adaptability
- Critical Thinking
- Punctual
- Communication
- Teamwork
- Collaborative
Accomplishments
Branch
Branch of the Year (2019)
Top Branch for Customer Service (2020)
Top 10 Processing team (2019-2023)
Exceeded Branch profitability 4 of the last 5 years
94%+ Internal Audit Score the last 5 years
Individual
Rookie of the Year (2013)
Top Customer Service Award (Individual 2014)
Top 10 Processing team (2019-2023)
4 promotions since joining NVR 11/2012
Timeline
Operations Manager
NVR Mortgage Finance, Inc.
01.2019 - Current
Loan Processing Supervisor
NVR Mortgage Finance, Inc.
01.2015 - 01.2019
Sr. Loan Processor
NVR Mortgage Finance, Inc.
05.2013 - 01.2015
Loan Closer
NVR Mortgage Finance, Inc.
11.2012 - 05.2013
No Degree - Business
Frederick Community College
High School Diploma -
Catoctin High School
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