JAIME WILLIAMS
Brazoria
Summary
Billing and Collection Specialist with expertise in accounts receivable management and data entry. Successfully reduced overdue accounts through effective negotiation and collaboration with internal teams, enhancing service delivery and customer satisfaction. Recent recipient of The Professional Bookkeeping Certification from Universal Accounting.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Real Estate Agent
HomeSmart
Pearland
02.2022 - Current
- Assisted listing clients with negotiations pertaining to the sale of their property
- Provided comparative market analysis to owners and buyers with information on the current state of the housing market in their area
- Assisted in the writing of contracts while staying within the Texas Real Estate Commission's guidelines
Billing Specialist
ABM
01.2023 - 10.2024
- Resolved customer inquiries regarding billing, charges, and payments, ensuring clarity and satisfaction.
- Managed escalated billing dispute cases, providing professional resolutions and maintaining customer trust.
- Reviewed documents, such as purchase orders to compute fees, or charges due.
- Prepared itemized statements, bills, and invoices, and recorded amounts due for items purchased and services rendered.
- Verified accuracy of billing data and revised any errors.
- Prepared aging reports
- Provided timely follow up on past due accounts using phone calls, emails or letters.
- Sent collection letters according to the established schedule.
- Entered jobs into JDE daily
- Utilized Arriba for turning in invoices for Ford Pro
- Passed audit in Alliance daily
- Collaborated with sales, finance, and operations teams to promptly resolve billing issues and enhance service delivery.
- Maintained organized records of invoices and supporting documents..
Collection Specialist
ABM
09.2022 - 12.2022
- Utilized problem-solving skills to develop effective strategies for collecting overdue payments.
- Negotiated payment plans with customers while adhering to company policies and procedures.
- Managed a portfolio of accounts and maintained accurate records in the collection database.
- Monitored and tracked all past due accounts using various collection software programs.
- Maintained professional communication with debtors through phone calls, emails, letters, or other methods of contact.
- Reviewed accounts receivable aging reports daily and updated information promptly.
- Monitored accounts to ensure accuracy of payment information.
- Presented weekly status reports detailing key collection issues and established proactive steps for resolution.
- Attended regular meetings with management team members to discuss performance metrics on collections goals.
- Drafted correspondence notifying debtors of overdue balances or pending legal actions.
Real Estate Agent
Keller Williams Southwest
Sugar Land
05.2014 - 02.2022
- Assisted buyers with the home selection process
- Hosted open houses
- Assisted prospective tenants with the rental process
Temporary leasing agent
Hire Priority
Houston
10.2016 - 12.2016
- Put in maintenance work orders for tenants
- Gave tours of the grounds to prospective tenants
- Followed up with prospects daily
- Assisted property manager with daily duties
Education
Bachelor of Business Administration - Accounting
University of Houston-Victoria
Tx05-2022
Associate of Liberal Arts -
Houston Community College
Tx05-2016
Skills
- Data entry proficiency
- Accounts receivable management
- Records organization and review
- Collection practices
- Monthly billing management
- Invoice Processing
- JDE
- Debt collection
- Aging report analysis
- Attention to detail
- Team collaboration
- Ttime management
- Microsoft Excel
- QuickBooks
Certification
- Texas Real Estate License
- Professional Bookkeeping certification
- Intuit QuickBooks Certification Level 2
Timeline
Billing Specialist
ABM
01.2023 - 10.2024
Collection Specialist
ABM
09.2022 - 12.2022
Real Estate Agent
HomeSmart
02.2022 - Current
Temporary leasing agent
Hire Priority
10.2016 - 12.2016
Real Estate Agent
Keller Williams Southwest
05.2014 - 02.2022
Bachelor of Business Administration - Accounting
University of Houston-Victoria
Associate of Liberal Arts -
Houston Community College