JAIME YACOLCA
Passaic County Board of Social Services
Paterson,NJ
46
years of professional experience
Bilingual Spanish-English professional with a long background in client intake, SNAP and TANF eligibility, and case management. Supports walk-in clients with accuracy, compassion, and clear communication while handling pending and approved cases through UAP and Phoenix-based systems.
Work History
Administrative Training Assistant (ATA)
3 Years 10 Months- Interviewed walk-in clients for SNAP and TANF services to assess eligibility and provide necessary assistance
- Placed cases on pending status and finalized approval cases to maintain timely processing
- Managed client cases with UAP program to enhance service delivery and support client needs
Human Services Specialist 2 (HSS2)
9 Years- Conducted client interviews for SNAP and TANF applications to assess needs and gather necessary information
- Evaluated eligibility and processed benefit applications, ensuring accurate and timely support for clients
- Interviewed applicants for public assistance and social service eligibility at county office.
- Reviewed case files for Passaic County Board of Social Services compliance and accuracy.
- Explained benefit programs, requirements, and next steps to diverse clients.
Human Services Specialist 1 (HSS1)
6 Years- Transitioned from reception duties at GA Unit to delivering client assistance at GA Service
- Delivered direct client services and managed cases to support client needs
- Interviewed clients for Passaic County social services eligibility and assistance needs.
- Reviewed applications and documents for public aid and benefit programs.
- Explained county welfare rules, program steps, and required client information.
Income Maintenance Bilingual Aide
5 Years- Facilitated access to services for Spanish-speaking clients.
- Managed reception area operations at GA Unit, ensuring efficient client interactions.
- Interpreted Spanish and English for clients at county social services office
- Assisted clients with forms, applications, and benefit questions
- Answered phone calls and routed inquiries to proper staff
Investigator / Bilingual Aide / Bail Bond Agent
18 Years- Investigated negligence and criminal cases
- Conducted interviews with inmates and clients to gather essential information for case development
- Investigated accident scenes, collected photographic evidence
- Prepared comprehensive case files for attorneys, ensuring all necessary documentation was ready prior to court proceedings
- Translated and notarized birth certificates and legal documents from Spanish to English
- Managed and processed bail bond paperwork to facilitate timely release of defendants
Auto Claims Investigator
1 Year- Conducted client interviews to gather detailed accounts of auto accidents
- Investigated accident scenes, documenting evidence through photographs to support claims assessment
- Investigated insurance claims for litigation teams at Sellinger and Sellinger Law Firm.
- Reviewed case files, affidavits, and correspondence for claim validity.
- Interviewed witnesses and claimants to collect factual statements.
Insurance Assistant Claims Department
1 Year- Guided clients through auto insurance application process, ensuring comprehensive coverage and clarity
- Documented and submitted accident reports to insurance companies, facilitating timely claim processing
- Supported Maliqui Agency clients with policy questions and coverage updates.
- Processed insurance applications and maintained accurate client records.
- Prepared policy quotes for agents and prospects.
Insurance Assistant
2 Years- Assisted clients in navigating options for auto and homeowners insurance
- Collaborated with auto claims teams to manage and report claims to insurance companies
- Developed home tax documentation for client submissions
Education
Some College (No Degree)
Skills
Bilingual Spanish / English
SNAP & TANF Eligibility
Client Interviewing & Intake
Benefit Application Processing
Client Case Management
Court case prep
Social Service Coordination
Client Support Services
Phoenix Program & UAP Program
Case management
Personal Information
Title: Bilingual Public Service & Legal Professional
Timeline
Administrative Training Assistant (ATA)
Passaic County Board of Social Services
01.2023 - CurrentRead More
Human Services Specialist 2 (HSS2)
Passaic County Board of Social Services
01.2014 - 01.2023Read More
Human Services Specialist 1 (HSS1)
Passaic County Board of Social Services
01.2008 - 01.2014Read More
Income Maintenance Bilingual Aide
Passaic County Board of Social Services
01.2003 - 01.2008Read More
Investigator / Bilingual Aide / Bail Bond Agent
Sciro and Marotta Law Office
01.1985 - 01.2003Read More
Auto Claims Investigator
Sellinger and Sellinger Law Firm
01.1984 - 01.1985Read More
Insurance Assistant Claims Department
Maliqui Agency
01.1983 - 01.1984Read More
Insurance Assistant
Rimac Agency, Inc.
01.1981 - 01.1983Read More
Passaic County Community College
Some College (No Degree)
Read More