Jaime Ybarra
First Coast Security
Hermiston
1
Language
9
years of professional experience
Dynamic account manager with extensive experience in client relations and team training. Proven ability to drive improvements, foster relationships, and present strategic insights, contributing to enhanced operational efficiency and customer satisfaction.
Work History
Account Manager
8 Years 11 Months- Managed client relationships, ensuring satisfaction and retention through proactive communication.
- Developed customized security solutions based on client needs and industry trends.
- Collaborated with cross-functional teams to streamline service delivery processes and enhance efficiency.
- Analyzed client feedback to implement improvements in service offerings and operational procedures.
- Mentored junior account staff, providing guidance on best practices and customer engagement strategies.
- Prepared detailed reports on account performance, presenting strategic insights to senior management for decision-making.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Manager
2 Years 3 Months- Directed security operations, ensuring compliance with company policies and industry regulations.
- Developed training programs for staff, enhancing team performance and service quality.
- Implemented new security protocols, improving response times to incidents.
- Managed budgets effectively, optimizing resource allocation for operational efficiency.
- Analyzed incident reports to identify patterns, driving continuous improvement initiatives.
- Fostered a safety-first culture within the team, promoting awareness and reducing incidents.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Supervisor
2 Years- Supervised daily operations, ensuring compliance with security protocols and policies.
- Led and trained security personnel to enhance team performance and service delivery.
- Developed training programs that improved staff knowledge of emergency response procedures.
- Implemented scheduling systems to optimize resource allocation and reduce overtime costs.
- Conducted regular site inspections to assess security measures and identify areas for improvement.
- Evaluated staff performance, providing constructive feedback to foster professional growth and development.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
Security Officer / Control Room Officer
2 Years 11 Months- Monitored premises to ensure safety and security of staff and visitors.
- Conducted regular patrols to deter criminal activity and maintain order.
- Responded promptly to alarms and emergencies, ensuring swift resolution of incidents.
- Collaborated with local law enforcement during investigations and emergency situations.
- Trained new security personnel on protocols, procedures, and emergency response techniques.
- Prepared detailed reports documenting incidents, observations, and actions taken.
- Implemented security measures that improved overall safety protocols across facilities.
- Developed training materials to enhance knowledge of security best practices among team members.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Responded quickly to incidents and assessed active situations for security concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Monitored security systems and responded to incidents to ensure facility safety.
- Conducted regular inspections of surveillance equipment to maintain operational efficiency.
- Analyzed incident reports to identify trends and recommend process improvements for response times.
- Conducted video surveillance reviews to identify potential security risks or breaches, taking corrective action when necessary.
- Reduced response times for critical incidents through effective coordination with on-site security personnel.
- Managed access control systems, verifying credentials and granting appropriate access levels to authorized individuals only.
Education
High School Diploma
Skills
Account management
Customer service
Teamwork and collaboration
Client relations
Customer satisfaction
Relationship building
Strategic planning
Account oversight
Team Training
Documentation and reporting
Project management
Contract negotiation
Operations
Client meetings
Goal setting
Product training
Invoice balancing
Languages
English
Timeline
Manager
First Coast Security
06.2021 - 09.2023Read More
Supervisor
First Coast Security
06.2020 - 06.2022Read More
Account Manager
First Coast Security
06.2017 - 05.2026Read More
Security Officer / Control Room Officer
First Coast Security
06.2017 - 05.2020Read More
Bmcc
High School Diploma
Read More