Jaime Yingling
Shippensburg,PA
Summary
Highly motivated human services professional with a strong work ethic, adaptability, and exceptional interpersonal skills. Knowledgeable employee with over 19 years of experience in administration of intakes and referrals, oversight of waiver funding, and collaboration with interagency partners, providers, and consumers. Organized and systematic with natural relationship-building and leadership talents. Adept at working effectively unsupervised and quickly mastering new skills. Focused on continuously improving systems, service delivery and efficiency.
Overview
20
20
years of professional experience
Work History
Program Specialist
Cumberland County MH.IDD
Carlisle, PA
05.2008 - Current
- Collaborates with the State entity, Office of Developmental Programs (ODP) regarding process and policy/regulation implementation.
- Collaborates with Mental Health and Children and Youth Services to identify the needs of adolescents with a complex need.
- Serves as Waiver Capacity Manager to ensure those on the waiting list have their needs addressed.
- Provides oversight and collaboration with the Support Coordination Organizations (SCO) to ensure ODP expectations are being met.
- Organizes and facilitates meetings with the SCO.
- Acts as agency representative for county agency workgroups and external agency collaborative meetings.
- Develops and delivers informational presentations on program initiatives.
- Serves as Complex Case point person providing oversight to the SCO providers.
- Participates in the Quality Assessment and Improvement (QA&I) process outlined in the Administrative Entity (AE) Operating Agreement.
- Identifies opportunities to improve or enhance program initiatives and operations.
Supports Coordinator
Cumberland County MH.IDD
Carlisle, PA
11.2004 - 05.2008
- Served as a liaison between families, caregivers and internal, external service providers.
- Collaborated with multidisciplinary teams to coordinate Individual Support Plans for consumers.
- Monitored progress of consumers' goals and objectives.
- Acted as an advocate on behalf of consumers when appropriate and necessary.
- Assisted consumers in accessing and utilizing community resources to meet their needs.
- Developed and maintained relationships with external service providers.
- Participated in staff meetings, trainings, conferences. related to job duties and expectations.
Service Coordinator
Franklin County MH/IDD/EI
Chambersburg , PA
08.2004 - 10.2004
- Cultivated partnerships between agencies providing early intervention services in order to improve coordination of care.
- Coordinated the implementation of IFSPs (Individual Family Service Plan) across multiple disciplines and settings.
- Coordinated interdisciplinary teams including physical therapists, occupational therapists, special educators and other providers as needed.
- Maintained detailed case notes documenting all interactions with families and progress towards outcomes.
Education
Master of Science - Administration of Justice
Shippensburg University of Pennsylvania
Shippensburg, PA12-2003
Bachelor of Science - Criminal Justice
Keystone College
La Plume, PA05-2002
Skills
- Relationship and Team Building
- Problem-solving abilities
- Task Prioritization
- Articulate Communication
- Interpersonal Skills
- Cross-Systems Collaboration
- Emotional Intelligence
- Leadership
Professional Affiliations
- Shippensburg Community Resource Coalition (SCRC) Board Member
Timeline
Program Specialist
Cumberland County MH.IDD
05.2008 - Current
Supports Coordinator
Cumberland County MH.IDD
11.2004 - 05.2008
Service Coordinator
Franklin County MH/IDD/EI
08.2004 - 10.2004
Master of Science - Administration of Justice
Shippensburg University of Pennsylvania
Bachelor of Science - Criminal Justice
Keystone College