Jaimee Woolbright
Millport
Summary
Reliable and punctual customer service representative, skilled in multitasking in a high-stress environment. Ability to prioritize tasks. Possesses excellent written and oral communication skills, and problem-solving skills. Skilled in documenting and data-entry using Microsoft Office Suite and other computer programs.
Overview
3
3
years of professional experience
Work History
Billing Support
Conduent
05.2023 - Current
- Improved billing accuracy by implementing a streamlined invoicing process.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced errors in financial records by conducting regular audits of billed accounts.
Technical Support
Sitel
06.2021 - 03.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
New Hope High School
Columbus, MS05.2019
Skills
- Customer Service
- Multitasking
- Active Listening
- Attention to Details
- Microsoft Teams
Timeline
Billing Support
Conduent
05.2023 - Current
Technical Support
Sitel
06.2021 - 03.2023
High School Diploma -
New Hope High School