Jaime Elena Carlson
Morton's Steakhouse
Louisville,KY
2026
years of professional experience
Warm, personable, and naturally uplifting service professional with 15+ years of experience in hospitality, leadership, customer service, and multicultural environments. Known for creating welcoming experiences, building genuine connections, and making people feel cared for while remaining calm and solutions-focused under pressure. Proven record of earning increased responsibility through reliability, leadership, and exceptional service.
Work History
Host/Server
1 Year 3 Months- Advanced from Host to Fine Dining Server through demonstrated reliability, professionalism, and exceptional guest service.
- Delivered highly personalized service in a high-expectation environment, maintaining a polished presence while anticipating guest needs and exceeding expectations.
- Built strong relationships with guests and adapted service to individual preferences to create memorable dining experiences.
- Quickly assessed and resolved guest concerns using sound judgment, discretion, and creative problem-solving to turn challenging situations into positive experiences.
- Maintained composure, accuracy, and professionalism during high-pressure, high-volume service periods while managing multiple priorities.
- Collaborated closely with hosts, servers, management, culinary staff, and support teams to ensure seamless service and efficient restaurant operations.
- Coordinated and supported business meetings, private parties, and special events, ensuring details were executed efficiently and according to guest expectations.
- Demonstrated strong attention to detail and communication skills while coordinating service from initial guest interaction through completion of the dining experience.
Fine Dining Server
2 Years 2 Months- Provided professional table service in an upscale steakhouse environment while maintaining a polished and attentive presence.
- Managed detailed food and beverage orders accurately while coordinating service across multiple tables.
- Built rapport with a diverse range of guests and adapted communication style to individual preferences and needs.
- Worked effectively with servers, hosts, bartenders, culinary staff, and management to maintain smooth service.
- Responded calmly to unexpected requests and service challenges while protecting the overall guest experience.
- Maintained a clean, organized, and professional service environment in accordance with restaurant standards.
- Demonstrated reliability and strong time-management skills while balancing guest service responsibilities throughout demanding shifts.
Shift Supervisor/Barista
6 Years 11 Months- Promoted from Barista to Shift Supervisor, taking on increasing responsibility for daily store operations and team leadership.
- Directed fast-paced shifts by assigning tasks, monitoring workflow, and ensuring operational standards were consistently maintained.
- Coached and supported employees, communicated expectations clearly, and helped team members develop their skills.
- Managed cash handling and shift financial responsibilities with accuracy and accountability.
- Addressed customer concerns and workplace conflicts using sound judgment, professionalism, and problem-solving skills.
- Maintained health, safety, sanitation, and company standards throughout daily operations.
- Monitored inventory and assisted with stock management to maintain adequate supplies.
- Performed opening and closing procedures and ensured smooth transitions between shifts.
Outreach Coordinator
- Led and supported a multicultural team of 15 students while coordinating international and domestic travel throughout Thailand and the United Kingdom.
- Coordinated travel logistics, transportation, supplies, and on-site operations across diverse and unfamiliar environments.
- Collaborated with local organizations, missionaries, and community leaders to plan and execute outreach initiatives effectively.
- Built strong relationships with community leaders and residents from diverse cultural and socioeconomic backgrounds, promoting trust, communication, and community integration.
- Organized and transported food, water, and essential supplies to residents in remote areas, adapting to changing conditions and logistical challenges.
- Worked closely with team members and local partners to ensure outreach activities were carried out safely, efficiently, and respectfully.
- Provided compassionate support to women in vulnerable situations, families experiencing limited access to basic resources, and individuals transitioning back into their communities after incarceration.
- Managed multiple responsibilities while traveling internationally, demonstrating flexibility, cultural awareness, organization, and composure in unfamiliar situations.
Education
Some College (No Degree) - Nursing
- Trained and Certified in CPR, First Aid, and BLS
High School Diploma
Skills
Attention to detail
Leadership qualities
Conflict resolution
Cultural adaptability
Effective communication
Team collaboration
Adaptability and flexibility
Time management skills
Patience and empathy
Multitasking abilities
Problem solving
Relationship building
Safety awareness
Fine dining expertise
Training and mentoring
Professional demeanor
Cash handling proficiency
Timeline
Host/Server
Morton's Steakhouse
12.2023 - 03.2025Read More
Fine Dining Server
Stoney River Steakhouse
09.2021 - 11.2023Read More
Shift Supervisor/Barista
Starbucks
12.2012 - 11.2019Read More
Outreach Coordinator
Youth With a Mission
2010 - 2012Read More
Galen School of Nursing
Some College (No Degree) from Nursing
Read More
Christian Academy of Louisville
High School Diploma
Read More