Hi, I’m
Jaime Lee Spears
Cincinnati,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
years of professional experience
Work History
Cincinnati Children's Medical CenterCincinnati, Ohio
Access Representative II-Pre Registration
12.2018 - Current
Job overview
- Problem-solve EPIC database issues internally for the pre-registration team and communicate resolutions between departments.
- Improve patient satisfaction by efficiently managing appointment scheduling and registration processes.
- Enhance hospital revenue by accurately verifying insurance coverage and collecting payments for services rendered.
- Maintain accurate patient records, ensuring timely access to vital information for healthcare professionals while keeping accordance with HIPAA standards.
- Increase efficiency in the workplace with thorough knowledge of electronic health record systems and other relevant software applications.
Cincinnati RedsCincinnati, OH
Game Day Promotional Events-Reds Rally Pack
07.2021 - Current
Job overview
- Perform brand awareness and interaction at events throughout the Greater Cincinnati area like Redlegs Run 5K/10K, Cincinnati Pride Parade, and Opening Day Block Party.
- Enhance fan experience by providing exceptional customer service during game day events.
- Ensured smooth game day operations by effectively coordinating with various departments and staff members.
- Participated in promotional activities, boosting overall fan engagement and satisfaction.
Cincinnati CyclonesCincinnati, Ohio
Game Day Promotional Events Assistant
10.2022 - 10.2023
Job overview
- Assisted in-game promotions through fan interaction and selection for promotional activations.
- Network with season ticket holders to create stronger brand relationships through events like the Cyclones' Frozen 5K/10K.
- Boosted guest satisfaction by promptly addressing inquiries and resolving issues professionally.
Eclectic PicturesCincinnati, Ohio
Development Intern
10.2020 - 12.2020
Job overview
- Independently chose scripts input into studio databases to push through to readers
- Read and edited for grammar and format inconsistencies
- Made executive decisions to push scripts through to upper management or send them back for revision after using an analytical scoring system and writing reports to attach to them.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
Walt Disney CompanyOrlando, Florida
Disney College Program Intern
03.2016 - 07.2016
Job overview
- Selected as a group of 80 cast members to create a single-day sales record of over $80,000 worth of merchandise during a RunDisney event.
- Promoted the Disney brand across the resort through public speaking and event management opportunities.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Contributed to increased merchandise sales by showcasing products, offering recommendations, and processing transactions efficiently.
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
Education
Miami UniversityOxford, Ohio
Bachelor of Arts from Media And Culture Studies
05.2018
Skills
- Data Analytics
- Public Speaking
- Networking
- Development Processes
- Executive Assistant
- Windows OS
- Microsoft Suite
- Apple OS
- Notes
- Keynote
- Google Suite
- Adobe Suite
- Team Management
- Event Management
- Group Supervision
- Excellent Communication
- Documentation and Recordkeeping
Awards
- Diversity & Inclusion Departmental Board Member 2020-2022
- Departmental Employee of the Year 2019 Cincinnati Children's Pre-Registration Unit
- Advisory Council Member 2020-2022 Cincinnati Children's Patient Access Representatives
- NAHAM Certification 2020 National Association of Healthcare Access Management
- MiniMBA 2020 Certification through Farmer's School of Business at Miami University, Oxford, Ohio
- Digital Marketing Certification through HubSpot
Timeline
Game Day Promotional Events Assistant
Cincinnati Cyclones
10.2022 - 10.2023
Game Day Promotional Events-Reds Rally Pack
Cincinnati Reds
07.2021 - Current
Development Intern
Eclectic Pictures
10.2020 - 12.2020
Access Representative II-Pre Registration
Cincinnati Children's Medical Center
12.2018 - Current
Disney College Program Intern
Walt Disney Company
03.2016 - 07.2016
Miami University
Bachelor of Arts from Media And Culture Studies