Jaimelyn Bator
Niagara Falls,NY
Summary
I am an experienced Administrative/HR Assistant with over twenty years of experience. My strength lies in my ability to think strategically and build strong relationships across organizations and teams. I am also an exceptional writer and communicator, with excellent interpersonal skills that allow me to effectively communicate with individuals at all levels. My skills include assessing needs, generating options, and implementing solutions. I am well-versed in all aspects of recruitment and hiring, including defining job roles, assessing required skills and qualifications, and evaluating candidates.
Overview
14
14
years of professional experience
6
6
Certification
1
1
year of post-secondary education
Work History
Business Office Manager/HR Manager
Brookdale Niagara Assisted Living
North Tonawanda, New York
01.2025 - Current
- Implemented employee training programs, increasing overall staff competency and reducing skills gaps.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
- Promoted a culture of continuous learning through the coordination of professional development opportunities and workshops for employees at all levels within the organization.
- Guided leaders and employees on company policies, programs, benefits and salary administration.
Human Resources Manager
Elderwood At Wheatfield
Niagara Falls, New York
07.2024 - 01.2025
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Optimized payroll processing procedures for accuracy and timeliness using advanced software solutions.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Motivated employees through special events and incentive programs.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
Human Resources Assistant
Our Lady Of Peace Ascension Living
Lewiston, NY
07.2023 - 06.2024
- Assisted Living and Skilled Nursing Facility
- Collaborates with the HR department to assist leaders and associates with various HR services and systems
- Supported administrative processes for Position Management Requests and maintained accurate associate files ♦ Streamline new hire onboarding by conducting orientation and training, collecting paperwork, and ensuring I-9 compliance ♦ I collaborated closely with the Executive Director, Director of Nursing (DON), and Assistant Director of Nursing (ADON) ♦ Assist with reprimands and evaluations ♦ I am responsible for conducting Criminal History Record Check (CHRC) reports through the Department of Health (DOH) ♦ HR policies and procedures ♦ New Employee Orientation ♦ Record maintenance / Maintaining employee files and documentation ♦ Assists in the recruitment process ♦ Fosters a constructive and engaging environment for employees, promoting their satisfaction and involvement ♦ Maintaining a calendar of activities and effectively communicating it to participants ♦ Coordinating and communicating with staff members ♦ Timely processing of employee termination and maintaining staff roster in several databases
- Collaborating with staff and clinicians to understand how activities promote healing and belonging
- Conduct 30-day surveys for new hires and exit interviews as per the company's policy
- Understanding an individual's physical, cognitive, and emotional abilities is by conducting needs assessments
- Makes patient rounds and applies the nursing process (assessment, planning, intervention, & evaluation)
- Organize job fair opportunities
- Complete payroll on a bi-weekly basis through Kronos
- Completes all incident report investigations and report's findings according to state regulations and company policies.
- Implemented and facilitated Employee of the Month program
- Managed benefit program to include enrollment, cancellations, and checking invoices for accuracy and payment
- Oversee, Direct, and Coordinate all internal job posting practices and placement to ensure proper awarding of positions and best utilization of available personnel.
Account Manager
Matrix Imaging Solutions LLC
Sanborn, NY
07.2022 - 07.2023
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals
- Coordinated with internal teams to facilitate prompt delivery of client projects
- Educated clients on new products or services to increase customer engagement with brand
- Facilitated client satisfaction and renewed customer relations to drive growth
- Created quotes and change requests for customers, resolving any customer issues with accuracy and efficiency, built sustainable relationships and trust with customer accounts through open and interactive communication, identified and assessed customer needs to achieve a high level of customer satisfaction, and provided accurate, valid and complete information by using the proper methods, tools, and resources
- Assisting the sales team by generating sales leads with introductions to the Matrix product through phone, email, and mail contacts, providing an overview of the Matrix Program(s) for new prospects and returning customers, keeping accurate records of customer interactions, processing customer accounts, and filing documents
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
Deputy Town Clerk
Town Of Wheatfield
North Tonawanda, NY
05.2017 - 06.2022
- Custodian of all records, books, and papers of the Town, I was responsible for filing certificates, oaths, and other papers required by law. Additionally, I oversaw project management from the proposal and budgeting phase to negotiating/signing outside vendor bids and respondent recruitment
- Ensured that all financial transactions and payments were posted timely and accurately. All accounts are reconciled adequately on a daily/monthly basis
- Performs clerical functions such as scanning documents, sorting mail, and comparing suppliers' bills with bids and purchase orders to verify accuracy
- Provides public records and information in a timely order and compliance with residents’ requests while also safeguarding confidentiality and exempting information from unlawful disclosure
- Prepares meeting agendas, records, and distributes meeting minutes; maintains organized files of same, organizes conferences including meeting venue bookings, catering requirements
- Triages calls, visitors, and mail, fielding inquiries and assisting customers with various transactions. Issue multiple licenses such as marriage, hunting, fishing, and dog licenses, and related records
- Provide web solutions and develop websites and web applications based on specific business needs, presentations, customer service, and online services. Maintain and Update existing websites for residents
- Updated documents such as municipal codes and city charters
Supervisor
Buybuy Baby
Amherst, NY
02.2013 - 06.2017
- Designed and implemented recruitment, behavior-based interviewing and skills matching procedure designed to reduce new employee turnover, which resulted in a decrease in turnover of 30% in less than one year
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms
- Reviewed audits and reconciled nightly sales transactions by balancing cash registers and reporting discrepancies
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member
- Monitored cashiers' work and balanced registers to maintain strong financial controls
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Developed a positive work environment by fostering teamwork, providing regular feedback, and acknowledging employee accomplishments.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Improved store efficiency by implementing effective inventory management and product merchandising techniques.
DME Store Supervisor
Liberty Home Care
North Tonawanda, NY
12.2011 - 08.2013
- Collaborated with healthcare professionals to provide accurate information about medications and their proper usage.
- Created an inviting atmosphere within the medical store that prioritized patient comfort, privacy, and satisfaction.
- Evaluated and implemented new technologies to improve store operations, patient care, and overall efficiency.
- Reviewed sales data regularly, identifying trends and adjusting marketing strategies accordingly for optimal results.
- Streamlined inventory management, ensuring timely procurement of medications and supplies to meet patient needs.
- Cultivated partnerships with local healthcare organizations to offer special promotions or discounts on products/services for mutual benefit.
- Enhanced patient satisfaction by providing excellent customer service and addressing DME concerns promptly.
- Rotated merchandise and displays to feature new products and promotions.
Education
Associate of Arts - Cosmetology Education & Business Management
The Salon Professional Academy
Amherst04.2012
High School Diploma -
Akron Central High School
Akron, NY06.2001
Certificates - HRIS
Coursera Plus
Online 04.2024 - Current
Skills
- Self-motivated
- Employee Relations
- Organizational Development
- Policy Development
- Policy Administration
- Leadership
- Employee Relations Benefit Programs
- Complaint Resolution Training and Development
- Strategic Planning
- Peer Review
- Team Guidance
- New Employee Training
- Exit Interviews
- Personnel Files
- Company Organization
- Compliance requirements
- Leadership Development
- Performance Appraisals
- Background Checks
- Recruitment and Hiring
- Needs Determination
- Workforce Planning
- Benefits Administration
- Employment Record Verification
- Human Resources Operations
- Retention Strategies
- Diversity and Inclusion
- Workforce Improvements
- Payroll Administration
- Organizational Abilities
- Conflict Resolution
- Written and Verbal Communication
Certification
♦ HRCI Certification - Certification in Human Recourses Management - In process
♦ OSHA 29 CFR 1910.151, and ECC/ILCOR Standards
♦ Basic Life Support (BLS)
♦ HIPAA Awareness Certification
Skills
Human Resources, Increase, Sales, Budget, Business Intelligence, Training, Maintenance, Operations, Closing, Networking, Assisted Living, Senior Residential Care, Benefits, Claims, Employee Relations, Equal Employment Opportunity, Health And Safety, Inventory, Invoice, Labor Law, Payroll, Performance Management, Posting, Sales Director, Scheduling, Staffing, Workers Compensation, Job Analysis, Recruitment, Interviewing, Sales People, Advertising, Documentation, HR, HR Generalist, New Hire Paperwork, Best Practices, Contract Negotiations, HR Information System, Organizational Development, Policy Development, Local Government, Account Management, Retail
Timeline
Business Office Manager/HR Manager
Brookdale Niagara Assisted Living
01.2025 - Current
Human Resources Manager
Elderwood At Wheatfield
07.2024 - 01.2025
Certificates - HRIS
Coursera Plus
04.2024 - Current
Human Resources Assistant
Our Lady Of Peace Ascension Living
07.2023 - 06.2024
Account Manager
Matrix Imaging Solutions LLC
07.2022 - 07.2023
Deputy Town Clerk
Town Of Wheatfield
05.2017 - 06.2022
Supervisor
Buybuy Baby
02.2013 - 06.2017
DME Store Supervisor
Liberty Home Care
12.2011 - 08.2013
Associate of Arts - Cosmetology Education & Business Management
The Salon Professional Academy
High School Diploma -
Akron Central High School
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