JAIMI HUBER
Richland,PA
Summary
Logistics professional with extensive experience in team building and customer relations. Proven ability to implement effective onboarding strategies that enhance operational efficiency and boost customer satisfaction. Skilled in mentoring teams to achieve organizational objectives and promote continuous improvement.
Overview
19
19
years of professional experience
Work History
Key Account Manager
CargoTrans Inc
Manhasset, NY
10.2024 - Current
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Crafted meticulous frameworks for customer onboarding, guaranteeing smooth integration and rapid value achievement.
- Developed customized presentations and proposals tailored to the specific needs of key accounts.
- Utilized CRM tools for data analysis and report generation for stakeholders.
- Identified process improvement opportunities in account management and operations.
Transportation Supervisor
Dutch Valley Foods
Myerstown, PA
02.2020 - 09.2023
- Coordinated daily transportation operations, including scheduling and routing of company drivers and outside carriers.
- Collaborated with other departments within the organization to ensure smooth coordination between teams.
- Monitored driver performance and provided feedback to ensure compliance with safety regulations.
- Developed and implemented policies for efficient use of resources and improved customer service delivery.
- Demonstrated effective leadership by managing dispatchers and drivers to achieve timely inbound and outbound deliveries.
- Assessed route optimization opportunities that could improve overall efficiency across the organization.
Logistics Manager
Ward Transport & Logistics
Camp Hill, PA
09.2019 - 02.2020
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Identified potential new customers through research of industry trends and competitive analysis.
- Maintained accurate records of all sales activities using CRM software systems.
Revenue Management Manager
New Penn Motor Express
Lebanon, PA
03.2019 - 03.2019
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Managed the daily operations of multiple offshore projects, including resource allocation, risk management and communication with stakeholders.
Customer Service Manager
New Penn Motor Express
Lebanon, PA
08.2016 - 03.2019
- Developed and implemented strategies for providing excellent customer service experience.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Established and sustained partnerships with our largest as well as most complicated clients.
Account Executive
New Penn Motor Express
Lebanon, PA
09.2014 - 08.2016
- Identified customer needs and determined appropriate service offerings, resulting in increased profitability and revenue.
- Balanced responsibilities effectively between two distinct sales territories, consistently meeting goals for each one, while continuing to manage the inside sales team.
- Maintained accurate records of all sales activities using CRM software systems.
Inside Sales Manager
New Penn Motor Express
Lebanon, PA
01.2009 - 08.2016
- Provided leadership and instruction to a team of inside sales representatives.
- Developed and implemented effective sales strategies to increase revenue.
- Conducted regular one-on-one meetings with each inside sales representative to review performance and set individual goals.
- Created reports on the overall performance of the inside sales team, including monthly revenue figures and customer retention rates.
Inside Sales Supervisor
New Penn Motor Express
Lebanon, PA
01.2010 - 01.2012
- Built a team of inside sales representatives and potential new business account qualifiers to ensure customer satisfaction and meet sales goals.
- Provided training and mentoring for new hires on product knowledge, account management and customer service skills.
- Monitored customer feedback and implemented changes accordingly to improve customer experience.
Inside Sales Specialist
New Penn Motor Express
Lebanon, PA
01.2009 - 01.2010
- Conducted research to identify potential customers, competitors, and industry trends.
- Assessed current customer service and sales processes for effectiveness in meeting organizational goals.
- Instituted new procedures that successfully filled a critical gap in our sales outreach, resulting in increased revenue and customer satisfaction.
- Gained knowledge of the specific role by cold calling, managing assigned accounts, and keeping the CRM updated on a daily basis.
Customer Service Specialist
New Penn Motor Express
Lebanon, PA
09.2006 - 01.2009
- Upheld a high standard of professionalism during customer interactions through phone and email.
- Researched complex issues raised by customers, identified solutions, and provided timely responses.
- Investigated escalated customer complaints utilizing problem-solving skills to identify root causes of issues.
Education
In-person And Tailored Specifically To New Penn
Dale Carnegie Sales Training
06-2012
High School Diploma -
Tulpehocken High School
Bernville, PASkills
- Team Building and Leadership
- Training and Mentoring
- Decision-Making
- Cross-Functional Collaboration
- Relationship Building
- Customer Relations and Retention
- Continuous Improvements
- Handling Escalations
- Troubleshooting and Problem Solving
- Conflict Management
- Logistics Management
- Call Center Operations
- Route Planning
- Dispatch Operations
- Sales Expertise
- Account Management
- Marketing
- MS Office, AS400, TMS, Salesforce
Timeline
Key Account Manager
CargoTrans Inc
10.2024 - Current
Transportation Supervisor
Dutch Valley Foods
02.2020 - 09.2023
Logistics Manager
Ward Transport & Logistics
09.2019 - 02.2020
Revenue Management Manager
New Penn Motor Express
03.2019 - 03.2019
Customer Service Manager
New Penn Motor Express
08.2016 - 03.2019
Account Executive
New Penn Motor Express
09.2014 - 08.2016
Inside Sales Supervisor
New Penn Motor Express
01.2010 - 01.2012
Inside Sales Manager
New Penn Motor Express
01.2009 - 08.2016
Inside Sales Specialist
New Penn Motor Express
01.2009 - 01.2010
Customer Service Specialist
New Penn Motor Express
09.2006 - 01.2009
In-person And Tailored Specifically To New Penn
Dale Carnegie Sales Training
High School Diploma -
Tulpehocken High School