Jaimie Dawson
Manville
Summary
Successful service liaison with demonstrated record of achieving store goals. Keeps customers satisfied by empowering employees with knowledge and skills to meet needs and deliver exceptional customer service. Meets profit targets by expertly marketing store, promoting products, and controlling costs. Dedicated to optimization and growth.
Overview
12
12
years of professional experience
Work History
Service Advisor
Lexus Of Watertown
Watertown, MA
03.2022 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated service appointments and managed scheduling to optimize workflow efficiency.
- Utilized dealership management software to track vehicle service history and customer interactions.
- Educated customers on vehicle maintenance requirements, enhancing their understanding of services offered.
- Mentored junior advisors in best practices for customer engagement and service delivery.
- Collaborated with technicians to ensure accurate diagnostics and timely completion of repairs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Promptly responded to inquiries and requests from prospective customers.
- Cross-trained and backed up other customer service managers.
Store Manager
Catalano Companies
Townsend, MA
01.2021 - 03.2022
- Directed daily operations of the restaurant according to brand and franchise standards while engaging with guests and employees to improve and maintain overall success of the location. Daily operations striving towards excellent and continual improvement. Held responsible for building a successful team and exceeding sales goals, working within budgets to produce schedules. Managing food cost, labor budget, and inventory management. Lead and develop a dedicated team and manage turnover. Adhere to applicable employment laws. Focus on 100% guest satisfaction through exceptional service. Maintain a high level of organization and communicate and troubleshooting any property, building, or equipment for maintenance issues. Complete administrative tasks and reports.
Automotive Service Manager
McGovern Auto
Brockton, MA
02.2018 - 03.2020
- Oversaw the entire service department. Hiring, training, and managing employees. Focusing on customer retention by building relationships. Managing and controlling costs. Keeping track of service and inventory records. Forecasting goals and objectives for the department. Implementing a marketing plan to promote business. Contacting clients regarding the status of their vehicle. Overseeing post-repair services. Understand and ensures compliance with manufacturer warranty and policy procedures. Holds weekly department meetings. Maintains high quality service repairs and minimizes comebacks. Handles customer complaints immediately and according to dealership guidelines. Establishes a 24 follow up system with all guests for complete satisfaction. Maintains a safe work environment and professional appearance.
Service Advisor
Herb Chambers
Sharon, MA
08.2014 - 02.2018
- Ability to effectively communicate with guests regarding services recommended and performed. Prepare service estimates, sell routine maintenance/ repair services and conducts follow ups regarding unsold services and customer inquiries. Schedules appointments and answers phones. Treating every guest with respect, building trust by always listening and communicating with guest. Active delivery on work performed. Hold high Score of CSI, which includes follow up with every guest. Work closely with parts, and dispatch to make sure work gets performed. Increasing sales and gross profits.
Education
High School Diploma -
Bishop Keough
Pawtucket, RI06-2009
Skills
- Customer Service
- Complaint resolution
- Customer retention
- Staff training
- Communication Skills
- Problem Solver
- Leadership experience
- Multi-tasker
- Attention to detail
- Issue resolution
- Professionalism
- Positive attitude
Timeline
Service Advisor
Lexus Of Watertown
03.2022 - Current
Store Manager
Catalano Companies
01.2021 - 03.2022
Automotive Service Manager
McGovern Auto
02.2018 - 03.2020
Service Advisor
Herb Chambers
08.2014 - 02.2018
High School Diploma -
Bishop Keough