Jaimie Evanoff
Tonopah,NV
Summary
Dynamic professional with a robust background in administrative support and facility management, driving efficiency and compliance in operations. Successfully led staff training initiatives and improved customer service metrics, leveraging expertise in SAP and METRC to enhance organizational performance.
Overview
14
14
years of professional experience
Work History
General Manager
Stash Fine Cannabis Co.
Tonopah, NV
09.2025 - Current
- Supervised daily dispensary operations, ensuring strict adherence to policies and procedures.
- Developed staffing schedules to optimize operational capacity and efficiency.
- Trained employees on processes to elevate service delivery standards.
- Counseled customers on product selection tailored to specific effects and ailments.
- Fostered positive workplace culture through effective communication and team-building activities.
- Analyzed sales data to enhance decision-making and operational efficiency.
- Managed all business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Resolved customer complaints promptly while maintaining high quality of service.
Administrative Support Assistant
Bureau of Land Management - Tonopah Field Office
Tonopah, NV
05.2024 - 09.2025
- Assist Supervisors in preparing pertinent personnel forms and documents such as position descriptions, rating plans, job analyses, and requests for personnel actions.
- Monitor and track personnel actions and initiate appropriate personnel actions using the approved automated process.
- Facilitated personnel matters including recruitments, appointments, benefits, and promotions to enhance workforce effectiveness.
- Maintain human resources files and complete training in order to be able to run reports and initiate various actions in the automated personnel system.
- Provided technical assistance on human resources policies and resolved personnel issues through thorough evaluation of applicable regulations.
- Work with higher level specialists to resolve more complex personnel issues and problems.
- Ensure all personnel related responsibilities comply with existing policies and procedures.
- Provided clerical support for resource programs, ensuring effective management and organization of related documentation.
- Compiled resource-related reports, charts, graphs, and other documents for inclusion in environmental assessments and resource management plans, ensuring accuracy and clarity.
- Maintain resources files and complete training in order to be able to run reports and perform administrative transactions in various resource specific systems and databases.
- Identify issues in resource data and work with specialists or higher level employees to resolve.
- Research and/or develop content for presentations and/or educational programming.
- Ensure all natural resources related responsibilities comply with existing policies and procedures.
- Assist in the preparation and oversight of maintenance contracts (i.e. janitorial) for buildings and facilities.
- Perform routine/simple inspections, tests, and/or preventive maintenance on office equipment, security systems, etc.
Security Specialist
Beach Mining LLC
Goldfield, NV
10.2023 - 02.2024
- Ensured safety and security of mining operations and employees on-site.
- Worked at Beach Mining LLC in the Mining/Metals industry
- Develop and implement a comprehensive security plan to ensure the safety and security of all personnel and assets at Beach Mining LLC.
- Collaborate with local law enforcement agencies to ensure the security of the mining site and coordinate emergency response protocols.
- Conduct regular risk assessments and develop protocols to mitigate potential security threats at Beach Mining LLC.
- Supervise the installation and maintenance of security systems, such as CCTV cameras and access control systems, to enhance the overall security of the mining site at Beach Mining LLC.
- Develop and deliver security training programs to educate employees on best practices for ensuring their own safety and the security of company assets at Beach Mining LLC.
- Ensure compliance with federal, state, and local laws and regulations related to security in the mining industry.
- Conduct regular inspections of security equipment and systems to ensure they are functioning properly and identify any potential vulnerabilities.
- Spearheaded comprehensive security protocols, ensuring safety of personnel and assets.
Facilities Manager
HD AG Co
Tonopah, NV
02.2022 - 10.2023
- Managed daily operational activities and enforced operational and personnel policies and procedures in the Cultivation and Production Facility.
- Ensured compliance with federal, state, and local cannabis legislation and maintained strict adherence to requirements.
- Responsible for all aspects of the Human Resources processes.
- Reviewing applicant information to determine eligibility and position qualifications.
- Handling the creation and posting of vacancy announcements.
- Performed the full range of Human Resources Management, including employee hiring and termination as well as implementing guidance on the HR process.
- Assigned facility employees to appropriate tasks and monitored progress including training and certifications.
- Created a healthy environment for employees to learn and grow within.
- Coordinated laboratory testing of cannabis and cannabis products.
- Managed all aspects of the Metrc seed-to-sales system, including tagging of all plants and products.
- Conducted internal audits and reviews as the Inventory Control Manager.
- Provided excellent customer service and handled all incoming and outgoing orders, manifests, and sales invoices.
- Managed all Accela submissions for both facilities.
- Ensured all employees had Agent Cards and completed renewals and training on time.
- METRC Trained and responsible for all employee training and compliance upkeep.
Cage Cashier - Bartender - Office Assistant
Mizpah Club Casino
Tonopah, NV
03.2021 - 02.2022
- Facilitated a wide range of financial transactions and handled any paperwork that may be required in a timely manner.
- Cashed personal checks, processed electronic checks, and cash advances on credit cards.
- Cashed out gaming chips and tickets from slot machines.
- Ensured work areas are maintained in a clean and organized manner.
- Responsible for daily work including balancing cage, restaurant, bar, and vault monies.
- Provided excellent customer service on a daily basis to all patrons in the casino, including bartending responsibilities.
- Abided by gaming commission rules and regulations regarding Slot Drop/Table Drop during the designated weekly drop time.
- Responsible for counting money and tickets from slot machines while recording and verifying amounts for complete accuracy.
- Managed month-end liquor inventory, as well as weekly liquor pull and maintenance.
- Assist in training new employees on cash handling procedures and customer service.
- Conduct daily audits to ensure accuracy and compliance with financial regulations.
- Assist the Cage Manager in implementing and enforcing policies and procedures related to cash handling and financial transactions.
- Conduct monthly inventory audits to ensure accuracy and compliance with liquor regulations.
- Assist in managing and organizing daily paperwork, including filing and record-keeping for financial transactions and customer interactions.
- Assist in coordinating and overseeing employee shift schedules to ensure adequate staffing levels.
- Manage and reconcile cash drawers at the beginning and end of each shift.
- Responsible for monitoring compliance with anti-money laundering regulations and reporting any suspicious financial activity to the appropriate authorities.
PT Tech - Front Office Coordinator (fill-in)
Affiliated Physical Therapy
Tonopah, NV
03.2020 - 04.2021
- Utilized Electronic Medical Record software to manage patient needs effectively in the Front Office Coordinator role.
- Streamlined front office procedures to improve operational efficiency.
- Assisted in coordinating patient appointments and scheduling, ensuring efficient utilization of therapy sessions and minimizing waiting times for patients.
- Assisted with managing and organizing the front office schedule, ensuring that all patient appointments are scheduled and coordinated efficiently.
- Trained and onboarded new PT techs and front office coordinators, facilitating smooth team integration and workflow.
- Developed and maintained relationships with insurance providers to stay up-to-date on changes in coverage and reimbursement policies, ensuring accurate billing and timely payment for patient services.
- Analyzed insurance policies to optimize reimbursements.
- Implemented data-driven strategies, resulting in more efficient billing processes and improved cash flow.
- Maintained confidentiality and privacy of patient information to ensure compliance with HIPAA regulations and protect patient rights and confidentiality.
- Assisted in the development and implementation of patient education programs to promote self-care and prevent future injuries.
- Introduced new patient education initiatives, empowering clients in their recovery journey.
- Documented patient progress and assisted with exercises effectively.
- Provided support and assistance to the Physical Therapist in implementing treatment plans and exercises for patients.
- Coordinated patient care with therapists, ensuring seamless rehabilitation journeys.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Guided patients through exercises, fostering a supportive rehabilitation environment.
- Provided empathetic care, contributing to positive patient outcomes and experiences.
- Streamlined front office procedures to improve operational efficiency.
- Introduced new patient education initiatives, empowering clients in their recovery journey.
Medical Biller/office Administration
Changes Recovery Counseling
Pahrump, NV
01.2019 - 03.2020
- Managed all office tasks for a mental health care facility, including new client paperwork, scheduling appointments, and managing calendars for counseling staff.
- Performed Medicaid billing, including submitting weekly billing, tracking client visits, and applying payments.
- Assisted with insurance verification and completing PARs.
- Develop and implement effective billing and collection processes to ensure timely payment of medical bills.
- Collaborate with healthcare providers to resolve billing issues and ensure accurate reimbursement.
- Utilize electronic medical records (EMR) system to maintain accurate and organized patient records.
- Coordinate with insurance companies to verify coverage and obtain authorization for mental health services.
- Optimized office operations, managing client paperwork, scheduling, and staff calendars, resulting in improved workflow and client satisfaction.
- Ensured compliance with HIPAA regulations, implementing robust procedures to maintain patient confidentiality and data security.
- Coordinated with insurance providers to verify coverage and secure authorizations, facilitating seamless access to mental health services.
- Managed Telehealth system implementation, adapting to evolving healthcare delivery methods and expanding service accessibility.
Owner/sole Proprietor
JC's Potions & Lotions
Tonopah, NV
10.2015 - 12.2019
- Owned and operated JC's Potions & Lotions, a side business specializing in high-quality hemp-derived CBD products in Tonopah, NV.
- Pioneered a CBD product line, establishing JC's Potions & Lotions as a trusted brand in alternative medicine.
- Successfully expanded customer base and target market in the alternative medicine industry.
- Managed all aspects of the business, including contracting with wholesalers, product ordering and marketing, accounting, inventory management, and sales.
- Set up a point of sale service system and handled sales/use taxes, business licensing, and customer education on products.
- Developed unique formulations and expanded market reach.
- Developed and implemented strategies that increased brand awareness and customer engagement on social media platforms.
- Explore and implement new business opportunities in the alternative medicine industry.
- Identify and evaluate potential business opportunities to expand product offerings and reach new markets.
- Stay informed about the latest research and developments in the CBD industry to ensure JC's Potions & Lotions products are always based on the most up-to-date knowledge and offer the highest quality to customers.
- Optimized business operations using data-driven decision-making.
- Implemented efficient inventory management and sales tracking systems for improved profitability.
Front Office/reception/medical Biller
Nevada Neck and Back Pain Relief
Tonopah, NV
06.2016 - 03.2019
- Accountable for all front office tasks, including new patient paperwork, entering patient information into multiple EMR systems, managing/applying all payments received, invoicing no call no show patients, balancing the books, managing phone system, returning calls, providing amazing customer service to all current and new patients.
- Took on all aspects of billing for the office – including insurance billing for patient visits, EOB/Claims management and processing, mileage and expenses tracking, managing patient information and several smaller tasks.
- Assist in scheduling appointments for patients, ensuring optimal use of resources and minimizing wait times.
- Maintain a clean and organized front office area, creating a welcoming and professional environment for all patients and visitors.
- Provide administrative support to the medical staff, assisting with patient intake, data entry, and other tasks as needed.
- Maintain confidentiality of patient information, ensuring the privacy and security of all patient records.
- Develop and implement strategies to improve patient satisfaction and retention.
- Handle patient inquiries and complaints, addressing their concerns in a professional and empathetic manner, ensuring patient satisfaction and retention.
Customer Relations Representative
AmeriGas Propane
Tonopah, NV
08.2012 - 10.2014
- Cultivated strong relationships with customers to foster loyalty and drive repeat business.
- Resolved customer emergencies by providing immediate support and solutions during critical situations.
- Proactively contacted customers to confirm satisfaction and resolve concerns, enhancing overall customer experience.
- Resolved customer complaints and inquiries promptly to ensure high satisfaction levels and uphold positive relationships.
- Develop and implement customer satisfaction surveys to gather feedback and identify areas for improvement and customer retention.
- Create and maintain a database of customer profiles, including contact information, purchase history, and preferences, to personalize interactions and provide exceptional customer service.
- Maintain accurate and detailed customer records to ensure efficient and effective communication with customers.
- Collaborate with the sales team to identify upselling and cross-selling opportunities to maximize customer value and increase revenue.
- Managed day-to-day operations of a busy propane company.
- Coordinate with the operations team to ensure timely and accurate delivery of propane to customers.
- Proficient in SAP, Word, Excel, PowerPoint, and other industry-specific programs.
- Won National Awards for Growth and Customer Service.
- Received awards for being a Growth Champion and District Safety Officer.
Education
VARIOUS ADMINISTRATIVE AND MANAGEMENT COURSES -
DOI
06-2024
NA - Nursing
Nevada State College
Henderson, NVSkills
- Human resources
- Team leadership
- Employee training and development
- Leadership and motivation
- Scheduling efficiency
- Conflict resolution skills
- Purchasing and planning strategies
- Resource allocation
- Organizational development practices
- Security administration
- Compliance expertise
- METRC compliance
- Financial operations
- Payroll processing
- QuickBooks and accounting
- SAP proficiency
- Facility management
- Custodial management
- Inventory control
- Point of sale systems
- Sales techniques
- Customer relations
- Customer education strategies
- Data analysis
- Problem solving
- Time optimization strategies
- Staff supervision and training techniques
Timeline
General Manager
Stash Fine Cannabis Co.
09.2025 - Current
Administrative Support Assistant
Bureau of Land Management - Tonopah Field Office
05.2024 - 09.2025
Security Specialist
Beach Mining LLC
10.2023 - 02.2024
Facilities Manager
HD AG Co
02.2022 - 10.2023
Cage Cashier - Bartender - Office Assistant
Mizpah Club Casino
03.2021 - 02.2022
PT Tech - Front Office Coordinator (fill-in)
Affiliated Physical Therapy
03.2020 - 04.2021
Medical Biller/office Administration
Changes Recovery Counseling
01.2019 - 03.2020
Front Office/reception/medical Biller
Nevada Neck and Back Pain Relief
06.2016 - 03.2019
Owner/sole Proprietor
JC's Potions & Lotions
10.2015 - 12.2019
Customer Relations Representative
AmeriGas Propane
08.2012 - 10.2014
VARIOUS ADMINISTRATIVE AND MANAGEMENT COURSES -
DOI
NA - Nursing
Nevada State College