Jaimie Gibson
Houston
Summary
Results-driven professional skilled in effective communication and cross-functional teamwork. Successfully managed customer service operations while enhancing team performance and customer satisfaction. Ready to leverage expertise in business development for impactful results.
Overview
10
10
years of professional experience
Work History
Manager
Bahamas Ministry of Toursisim
Dallas, TX
02.2016 - Current
- Identify and pursue new business opportunities within existing and emerging markets to drive revenue growth and market expansion.
- Develop, maintain, and strengthen strategic relationships with industry partners, key stakeholders, and customers.
- Research, coordinate, and execute participation in industry events, trade shows, and networking opportunities to increase brand awareness, generate qualified leads, and support business objectives.
- Source, procure, and manage promotional materials, trade show displays, branded merchandise, and giveaway items to support marketing initiatives and departmental needs.
- Monitor market trends, competitor activities, and customer needs to identify growth opportunities and support strategic planning.
Customer Service Representative
Wells Fargo
Dallas, TX
05.2024 - 06.2026
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed transactions accurately while maintaining compliance with company policies.
- Assisted customers in navigating online banking tools and services effectively.
- Trained new hires on customer service protocols and best practices.
- Developed training materials that improved onboarding efficiency for new staff.
- Led initiatives to reduce response times for customer inquiries, enhancing overall service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Master of Arts - Communications
Liberty University
Lynchburg, VA05.2023
Bachelor of Arts - Communications
Lee University
Cleveland, TN08.2014
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Cross-functional teamwork
- Staff development
- Marketing
- Business development
- Financial management
- Expectation setting
Timeline
Customer Service Representative
Wells Fargo
05.2024 - 06.2026
Manager
Bahamas Ministry of Toursisim
02.2016 - Current
Master of Arts - Communications
Liberty University
Bachelor of Arts - Communications
Lee University