Jaimie Marquis
Lisbon,ME
Summary
Dedicated and versatile administrative professional with 15+ years of experience in healthcare operations, manufacturing operations, customer service, human resources support, and behavioral support. Proven ability to manage complex tasks, ensure client satisfaction, and drive efficiency across teams. Skilled in medical billing, patient services, staff coordination, and data management, with a strong foundation in confidentiality and compliance. Seeking to contribute to a dynamic organization where I can grow professionally and make a meaningful impact.
Overview
18
18
years of professional experience
Work History
Office Manager / Customer Care
Ready Prepared Seafood
Auburn, ME
01.2023 - Current
- Oversee day-to-day administrative operations and ensure efficient customer service.
- Manage client communications, resolve service issues, and ensure timely follow-up.
- Coordinate with the ops team schedules, logistics, and internal communications to streamline operations
- Facilitate new hire interviews and new hire onboarding.
Specialized Services Coordinator
Seniors Plus
Lewiston, ME
01.2021 - 01.2023
- Assisted elderly and disabled clients with accessing vital services and resources.
- Conducted intake assessments, determined eligibility, and maintained waiting lists.
- Collaborated with care teams to schedule services and coordinate referrals.
Behavioral Health Professional / Ed Tech II
Margaret Murphy Centers for Children
Lewiston, ME
01.2020 - 01.2021
- Delivered 1:1 behavioral support using ABA methods for children with developmental disabilities.
- Developed and implemented behavior plans in collaboration with clinical teams.
Behavioral Health Professional
Black Bear Support Services
Auburn, ME
01.2020 - 01.2020
- Supported individuals with behavioral and developmental needs in community and home settings.
- Promoted skill-building, social interaction, and independence.
Oncology Administrative Assistant
Central Maine Medical Center
Lewiston, ME
01.2016 - 01.2020
- Supported the Oncology Department Manager with treatment authorizations, supply management, and payroll timecard processing.
- Handled daily operations, scheduling, and patient coordination while ensuring HIPAA compliance and efficient departmental workflow.
Cancer Care Coordinator
Central Maine Medical Center
Lewiston, ME
01.2015 - 01.2015
- Supported cancer patients with scheduling, authorizations, and treatment navigation.
- Ensured seamless communication between departments and external providers.
Payment Poster
Adecco Staffing at McKesson
Auburn, ME
01.2014 - 01.2015
- Accurately posted payments and reconciled billing discrepancies.
- Maintained detailed financial records to support patient account accuracy.
Client Manager
Echo Transaction Management Group
Lewiston, ME
01.2010 - 01.2013
- Managed a portfolio of healthcare clients, ensuring satisfaction and compliance with service-level agreements.
- Trained and supported clients in using payment and processing software.
Patient Account Representative
Inland Hospital
Waterville, ME
01.2008 - 01.2010
- Processed patient billing, payments, and insurance claims.
- Maintained high standards of accuracy and confidentiality in patient financial records.
Education
Associate Degree - undefined
Hesser College
Manchester, NHHealth & Wellness Coach Certification - undefined
Institute for Integrative Nutrition
01.2024
Skills
- Office & Operations Management
- Medical Insurance & Billing (Referrals, Authorizations)
- Patient & Client Services
- Applied Behavioral Analysis (ABA)
- Scheduling & Coordination
- HIPAA Compliance
- Microsoft Office Suite (Word, Excel, Outlook)
- Detail-Oriented & Process Improvement
- Payment Processing & Reconciliation
- Eligibility & Intake Assessments
- Team Collaboration & Communication
Additional Information
- Trained in HIPAA regulations and confidentiality standards
- Strong interpersonal and communication skills
- Proven ability to adapt quickly and take initiative in dynamic environments
Timeline
Office Manager / Customer Care
Ready Prepared Seafood
01.2023 - Current
Specialized Services Coordinator
Seniors Plus
01.2021 - 01.2023
Behavioral Health Professional / Ed Tech II
Margaret Murphy Centers for Children
01.2020 - 01.2021
Behavioral Health Professional
Black Bear Support Services
01.2020 - 01.2020
Oncology Administrative Assistant
Central Maine Medical Center
01.2016 - 01.2020
Cancer Care Coordinator
Central Maine Medical Center
01.2015 - 01.2015
Payment Poster
Adecco Staffing at McKesson
01.2014 - 01.2015
Client Manager
Echo Transaction Management Group
01.2010 - 01.2013
Patient Account Representative
Inland Hospital
01.2008 - 01.2010
Associate Degree - undefined
Hesser College
Health & Wellness Coach Certification - undefined
Institute for Integrative Nutrition