JAIMIE PORTER
PHILADELPHIA,PA
Summary
Dedicated and detail-oriented professional with over a decade of experience in the hospitality industry, transitioning from a successful tenure as a Restaurant Manager to a role as a Permit Coordinator. Demonstrated ability to effectively manage teams and operations, ensuring seamless workflow and exceptional customer service. Proven track record of navigating complex regulatory processes and ensuring compliance in the permit coordination role. Possesses strong organizational skills, excellent communication abilities, and a commitment to delivering high-quality results. Looking to leverage diverse skills and experience in a new role that offers opportunities for growth and professional development.
Overview
13
13
years of professional experience
Work History
Permit Coordinator
New Jersey Department of Environmental Protection
Trenton, New Jersey
03.2021 - Current
- Assisted in the development of technical specifications for engineering projects, ensuring accuracy and adherence to established guidelines.
- Provided technical guidance on the preparation of permit applications and other documents
- Coordinated with various departments to obtain necessary information for permit applications.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationship's.
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for engineering projects.
- Expedited permit approvals by effectively communicating project details to relevant authorities.
- Organized and maintained permit files and records, ensuring easy access to relevant information when needed.
- Assisted clients in navigating complex permitting requirements, facilitating successful project completion.
- Streamlined permit processes by coordinating with multiple departments and agencies.
- Coordinated training sessions for new Permit Coordinators to ensure consistent understanding of policies and procedures across the team.
- Monitored progress of ongoing projects closely, addressing any unexpected changes or hiccups proactively.
- Liaised with various internal departments such as engineering, planning, and legal teams – contributing towards seamless cross-functional collaboration.
- Kept clients informed on permit status updates throughout the entire process, providing transparency and peace of mind.
- Advised clients on required documents and necessary steps in obtaining permits to streamline their experience.
- Maintained up-to-date knowledge of regulatory changes, ensuring accurate guidance for clients.
- Collaborated with other team members to develop strategies for overcoming permitting obstacles.
- Performed routine data entry or document management.
Senior Security
New Jersey Department of Environmental Protection
Trenton, NJ
03.2020 - 03.2021
- Safeguarded sensitive information with strict adherence to confidentiality protocols and data protection regulations.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Maintained a welcoming environment for visitors by greeting guests professionally, managing phone calls, and directing inquiries to appropriate personnel promptly.
- Facilitated the onboarding process for new employees, providing orientation materials and arranging training sessions.
- Improved office efficiency by maintaining an up-to-date inventory of supplies and proactively ordering necessary items as needed.
- Developed strong working relationships with external vendors or partners through consistent communication, negotiation skills, and exemplary customer service.
- Demonstrated exceptional attention to detail when proofreading documents or reviewing contracts before distribution to ensure accuracy and compliance with organizational standards.
- Enhanced executive productivity through comprehensive calendar management and meeting coordination.
- Managed high-level correspondence, ensuring timely responses and accurate information dissemination.
- Optimized workflow efficiency by prioritizing tasks effectively based on urgency levels while remaining adaptable to shifting priorities.
- Contributed to project success by providing administrative support to cross-functional teams as needed during key initiatives or campaigns.
- Assisted in the preparation of presentations or reports, ensuring accuracy and professionalism in all documents produced.
- Collaborated closely with human resources departments in recruitment efforts by scheduling interviews, collecting candidate information, or assisting with job posting creation.
- Coordinated travel arrangements for executives, including flight bookings, hotel reservations, and ground transportation logistics.
- Organized company events such as holiday parties or team-building exercises to foster a positive work culture within the organization.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Restaurant Manager
Anthony's IV
Yardley, Pennsylvania
01.2011 - 03.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
Education
Health Sciences
Bucks County Community College
Newtown, PASkills
- Administrative and clerical
- Contract Management
- Data entry
- Leadership Development
- Staff Recruiting
- Staff Development
- Strategic Planning
- Customer Service
- Operations Management
- Team Leadership
- Decision-Making
- Performance Oversight
- Attention to Detail
- Training and Coaching
- Goal Setting
- Performance Monitoring
- Organizational Skills
- Analytical Thinking
- Time Management
Accomplishments
President of Women's ERG.
References
References available upon request
Timeline
Permit Coordinator
New Jersey Department of Environmental Protection
03.2021 - Current
Senior Security
New Jersey Department of Environmental Protection
03.2020 - 03.2021
Restaurant Manager
Anthony's IV
01.2011 - 03.2020
Health Sciences
Bucks County Community College