Jaimie Russ

-Worked one on one with customers regarding their accounts.

-Built payment plans for customers with past due balances.

-Explained billing and invoices with customers.

-Placed payments on accounts via customer direction.

-Built customer account breakdowns in Microsoft Excel spreadsheets.

-Processed customer credit card payments. Built strong customer relations.

-Answered multiples calls and returned multiples calls per day.

-Worked with other collection specialists with their accounts.

• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Streamlined call center processes for improved efficiency and reduced wait times.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Improved customer satisfaction by providing efficient and accurate transaction processing.
• Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
• Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
• Assisted customers with account inquiries, resolving issues promptly and professionally.
• Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
• Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
• Developed strong relationships with customers through exceptional service, fostering loyalty and trust.

• Improved community health by implementing effective disease prevention and control programs.
• Ensured timely access to essential medical services by coordinating efficient patient referrals and transportation systems.
• Conducted rigorous evaluations of healthcare facilities to maintain high standards of hygiene and safety.
• Communicated with doctors, nurses, patients and other employees to identify and resolve healthcare needs.
• Maintained up-to-date information in electronic medical records software.
• Coordinated with other healthcare providers concerning treatment plans for patients.
• Communicated with patients, ensuring that medical information was kept private.