Jaimie Valenzuela
Riverside,CA
Summary
Experienced with managing patient interactions and administrative responsibilities. Utilizes effective communication and problem-solving skills to enhance patient satisfaction. Knowledge of healthcare protocols and administrative procedures ensures smooth operations.Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
9
9
years of professional experience
Work History
Patient Service Representative
Riverside Medical Clinic
Riverside, CA
04.2024 - Current
- Managed patient scheduling and appointment coordination to enhance workflow efficiency.
- Responded to patient inquiries, providing accurate information and resolving concerns promptly.
- Processed insurance verifications and maintained meticulous patient records for compliance.
- Collaborated with medical staff to streamline communication and improve patient care experiences.
- Used Epic to schedule appointments.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Took copayments and compiled daily financial records.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Receptionist /Administrator Assistant
Kansas Marine Inc
Los Angeles, CA
09.2021 - 11.2023
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Self-motivated, with a strong sense of personal responsibility.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.(Collaborate with the operations and logistics team to ensure timely and accurate order fulfillment)
- Managed front desk operations, ensuring efficient customer service and seamless communication.
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Managed time efficiently in order to complete all tasks within deadlines in a fast paced environment.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
Manager
McCormack Baron Management
Los Angeles, CA
10.2018 - 08.2021
- Coordinated office operations, ensuring efficiency in workflow and resource management.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
Diagnostic Medical Sonographer
All Care Medical Center
Huntington Park, CA
11.2016 - 04.2017
- Conducted comprehensive ultrasound examinations to assist in accurate diagnoses.
- Collaborated with radiologists to interpret sonographic findings and develop treatment plans.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop, and produce diagnostic images.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Conducted obstetric scans on patients across stages of pregnancy.
- Upheld legal standards, HIPAA requirements and facility guidelines by obtaining written consent and securing patient information.
Education
High School Diploma -
Mendez Learning Center
Los Angeles, CAHigh School Diploma -
CBD College
Los Angeles, CA07-2017
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Medical terminology
- Payment collection
- Scheduling appointments
- Fluent in English and Spanish
- Epic Training
- Interpreting physician orders
- Diagnostic imaging
- Schedule coordination
- Problem-solving
- Time management
- Multitasking
Languages
Spanish
English
Timeline
Patient Service Representative
Riverside Medical Clinic
04.2024 - Current
Receptionist /Administrator Assistant
Kansas Marine Inc
09.2021 - 11.2023
Manager
McCormack Baron Management
10.2018 - 08.2021
Diagnostic Medical Sonographer
All Care Medical Center
11.2016 - 04.2017
High School Diploma -
Mendez Learning Center
High School Diploma -
CBD College