Jaimie Wall
Sun Prairie
Summary
Dynamic General Manager with a proven track record at Perkins Restaurant, excelling in operations management and exceptional customer service. Successfully implemented staff training programs, enhancing team performance and boosting customer satisfaction. Skilled in all restaurant stations and cash handling, fostering loyalty through effective communication and problem resolution.
Overview
15
15
years of professional experience
Work History
General Manager
Perkins Restaurant
11.2014 - 12.2025
- Oversaw daily operations to ensure efficient service and customer satisfaction.
- Implemented staff training programs to enhance team performance and service quality.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed marketing strategies to increase restaurant visibility and patronage.
- Managed inventory control processes to minimize waste and optimize supply chain efficiency.
- Fostered a positive work environment through effective communication and conflict resolution techniques.
- Managed budget implementations, employee reviews, training, and schedules.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Caregiver
Aunt Bs Pet Resort Spa
11.2010 - 05.2020
- Provided compassionate care and companionship for pets, ensuring their well-being and comfort.
- Administered medications and monitored health conditions as directed by pet owners.
- Trained new staff on proper animal handling techniques and safety protocols.
- Implemented efficient workflows to enhance service delivery in a fast-paced environment.
- Fostered positive relationships with clients, addressing concerns to improve satisfaction levels.
Education
Bachelor of Science - Animal Science
University of Wisconsin, Madison
Madison, WI12-2018
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
General Manager
Perkins Restaurant
11.2014 - 12.2025
Caregiver
Aunt Bs Pet Resort Spa
11.2010 - 05.2020
Bachelor of Science - Animal Science
University of Wisconsin, Madison