Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Work History
Special Education Paraprofessional
Waukee Community School District
Waukee, IA
02.2023 - Current
Supported special education teachers with daily instruction and classroom management.
Reinforced IEP goals through individualized and small-group student support.
Adapted assignments and learning materials to match student needs.
Monitored student behavior and redirected attention using consistent intervention strategies.
Collaborated with teacher to create customized classroom environment integral to students' needs.
Home Mortgage Consultant
Wells Fargo
Des Moines, IA
08.2019 - 02.2023
Advised borrowers on mortgage products, eligibility, and application requirements.
Reviewed income, credit, and asset documentation for loan accuracy and completeness.
Guided clients through loan origination steps, disclosures, and closing timelines.
Coordinated with processors, underwriters, and closing teams to resolve file issues.
Maintained compliance with lending guidelines, fair lending standards, and documentation policies.
Updated loan records in CRM and mortgage systems with accurate customer and pipeline details.
Claims Adjuster, Automobile and Casualty
Nationwide Insurance Company
Des Moines, IA
06.2010 - 08.2019
Investigated automobile and casualty claims to determine coverage, liability, and accurate settlement options.
Reviewed police reports, witness statements, and damage estimates to support claim decisions.
Communicated claim status clearly with insureds, claimants, repair shops, and attorneys.
Documented claim files, reserves, and activity notes in claims systems for compliance and accuracy.
Negotiated settlements with involved parties while applying policy language and state regulations.
Identified fraud indicators and referred suspicious claims for further investigation.
Overview
16
16
years of professional experience
Education
Associate of Science - Business Administration And Management
AIB
Timeline
Special Education Paraprofessional
Waukee Community School District
02.2023 - Current
Home Mortgage Consultant
Wells Fargo
08.2019 - 02.2023
Claims Adjuster, Automobile and Casualty
Nationwide Insurance Company
06.2010 - 08.2019
Associate of Science - Business Administration And Management