Jaina McNalley

• Develop and manage the customer communication program to increase awareness
• Improve the existing marketing collaterals and add new materials to help the sales team
• Find and research RFPs and bid on the qualified opportunities and participate actively on all RFP presentations
• Conduct serious market research and identify core competencies and develop brochures highlighting advantages over competitors
• Evaluate the sales performance and implement strategies to drive sales
• Nurture existing customer accounts and collect client testimonials

• Respond to inquiries and provide sales information regarding the Village in a timely manner.
• Schedule and conduct tours to provide education about the village and services to potential residents and their families.
• Assist with any and all sales and marketing efforts to referrals and reputation including but not limited to on-site events, off-site events, outreach, networking and relationship building meetings.
• Develop relationships with prospective residents to facilitate the sales process by identifying needs, keeping in contact, and providing follow-up.
• Sell the villages housing accommodations and additional services offered by the village to prospective residents.
• Assist with information gathering and establish resident and prospect records including but not limited to: filing, revising and updating records, charts, etc., gathering required data and documentation, and data input.
• Promote housing accommodations and additional services offered to increase sales.
• Assist with scheduling and conducting admission interviews answering inquiries, giving tours, and completing required documents.
• Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development.
• Follow established policies and procedures.
• All other duties as assigned.

• Operate office equipment such as fax machines, scanners, copiers and use computers for spreadsheets, word processing, database management, and other applications.
• Answer telephones with pleasant demeanor, give information to callers, take messages, or transfer calls to appropriate individuals.
• Greet persons entering establishment with pleasant demeanor, determine nature and purpose of visit, and direct or escort them to specific destinations or appropriate person according to their needs.
• Coding, tracking and scanning invoices.
• Organize and maintain reported maintenance work orders.
• Perform administrative support tasks, format, proofread and recommend revisions on documents.
• Distribute incoming mail or other materials and prepare outgoing mail.
• Maintain confidentiality of resident, staff personnel and employment information.
• Schedule space or equipment for special programs, meetings or events.
• Attend and participate in all appropriate meetings and training opportunities in order to keep informed on current information and skill development.