JESSICA WILLMAN
BRIDGEPORT,MI
Summary
Dynamic professional with extensive experience at Party City, excelling in customer service and cash handling accuracy. Proven track record of enhancing customer satisfaction through effective complaint resolution and staff supervision. Skilled in multitasking and prioritizing, ensuring smooth retail operations while maintaining a tidy store environment.
Overview
13
13
years of professional experience
Work History
Key Holder
Party City
09.2022 - 02.2025
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Data Entry Clerk
Healthy Habitz
03.2012 - 08.2022
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Prevented costly mistakes by proactively identifying discrepancies in numerical entries and rectifying them promptly.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Education
High School Diploma -
Valley Lutheran H.S.
Saginaw, MI06-1995
Skills
- Customer service
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Alarm systems
- Inventory monitoring
- Store recovery processes
- Opening and closing coordination
- Drawer counting
- Multitasking and prioritizing
- Retail operations
- Flexible work schedule
- Inventory and stocking
Timeline
Key Holder
Party City
09.2022 - 02.2025
Data Entry Clerk
Healthy Habitz
03.2012 - 08.2022
High School Diploma -
Valley Lutheran H.S.
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