Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Leadership Roles/ Activities
Languages
Timeline
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Jaipal Singh Sidhu

Maple Heights,OH

Summary

I am a high-energy motivated person who loves driving results and enriching the lives of our clients with technology. I strive to maintain a culture of winning and success while delivering world class customer experience to our clients that creates brand love, and loyalty. Leveraging a comprehensive understanding of our product offerings and the latest technology trends, I have successfully guided customers through informed purchasing decisions, building lasting relationships and enhancing overall satisfaction. . As a multi-million-dollar writer, I have utilized relationship selling, as well as Best Buy's ‘Vision of Good' to create lifelong clients

Currently as a Consultant, I bring extensive knowledge of the products we offer, our systems and processes, including proficiency in utilizing Symphony. I have consistently integrated Symphony into my daily operations, effectively managing customer interactions, increasing customer retention, and leveraging data-driven insights to tailor solutions to individual needs.

In addition to my sales achievements, I have actively contributed to training and mentoring initiatives within the team, playing a pivotal role in the development of C&D in a new micro-market. My collaborative approach with co-workers of all positions created a lasting impact that resulted in growth as well as development for the next generation of consultants.

Eager to elevate my contribution as a Senior Sales Consultant within Best Buy, I am confident in my ability to continue leveraging Symphony to enhance customer experiences, drive sales growth, and uphold the high standards that define our company. I am excited about the opportunity to further progress in my career and show whats possible with Best Buy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Consultant

Best Buy
07.2021 - Current
  • Delivered world class service to clients by showing what is possible.
  • Helped create a lead culture within the store amongst different departments by training, building rapport, and building relationships to drive performance across all metrics.
  • Utilized Symphony to maintain and extend relationships with clientele for client retention and increase sales with future projects.
  • Supported clients with multiple phase projects/orders.
  • Utilized Sr. Consultants as well as the design team to help increase sales and create the best possible solution for clients.
  • Consistently exceeded sales goals/metrics and was a top performer throughout my time in this role as the only part timer amongst full timers.

Sales Consultant/Advisor

Best Buy
09.2019 - 07.2021
  • Exceeded established sales goals and increased client retention by utilizing the In Home Advisor program as well as Magnolia Design Center for a complete premium end to end experience that build brand love as a part time employee.
  • Provided expert service while enriching the clients life's with technology and planting the seed for tomorrow.
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible solutions for the ever changing customer needs.
  • Took initiative to train new hires with product knowledge and selling techniques learned in Sales induction to help the store lead district in all metrics.
  • Resolved all issues efficiently and built lasting relationships with clients to maintain retention.
  • Helped maintain sales by organizing product in the best manner to peak client interest and increase sales.

DRIVER/COURIER

DoorDash & GrubHub
07.2018 - 07.2019
  • Provided top customer service with high ratings.
  • Dealt with customer problems and resolved them in a timely manner.
  • Served as an intermediary between the customers, clients, and company and maintained rapport.
  • Created and maintained a timely schedule.
  • Bookkeeping and organized data proficiently.

FREIGHT/STOCK ASSOCIATE

Kmart
08.2015 - 09.2017
  • Unload all shipments and stock them accordingly in each department.
  • Maintained a clean and orderly work environment.
  • Organized and positioned new displays/product advertisements to increase sales.

CUSTOMER SERVICE & CREW TRAINER

Mcdonald's
05.2013 - 04.2016
  • Provided courteous and prompt customer service to guests.
  • Ensured all service and preparation areas were kept clean and stocked.
  • Built and maintained rapport with customers to increase sales and return customers.
  • Trained new team members for any position necessary.
  • Floated to any position if necessary to maintain workflow.
  • Utilized strong interpersonal and communications skills to serve customers.

Education

Bachelors - Electrical Engineering

Cleveland State University
Cleveland, OH

ELECTRICAL ENGINEERING

Cuyahoga Community College
Parma, OH

High School Diploma -

North Royalton High School
North Royalton, OH
06.2012

ENGINEERING TECH - undefined

Cuyahoga Valley Career Center
Brecksville, OH
2012

Skills

  • Provide World Class Customer Experience
  • Utilize Upselling Strategies to Exceed Targets
  • Building Customer Relationships and Loyalty
  • Proficiency with Symphony and Tyler systems
  • Relationship selling expert
  • Strong Communication and Interpersonal Skills
  • Strong and Adaptable Problem Solving Strength
  • Expert in Product Knowledge and Utilizing Demonstrations to Increase Sales and Brand Love
  • Proficient With Latest Technologies and Trends
  • Adaptable and Flexible
  • Engaging with Diverse Customers
  • Honest and Ethical
  • Team Cooperation
  • Time Management
  • Creative Thinking
  • Friendly and Helpful

Accomplishments

  • Top Total Revenue and Qualified Leads (FY2021-FY2024).
  • Consistent top performer in TotalTech and BBY memberships by showing whats possible and planting seeds for tomorrow.
  • Recognition amongst the Market on multiple occasions.

Certification

  • Certified Premium Home Theater (PDC)
  • Certified Premium Appliances
  • Advanced Smart Home Networking
  • Premium Design Home Entertainment
  • Complex Installation
  • LG Home Theater Experience Expert
  • Samsung Home Theater Experience Expert
  • Sony Home Theater Experience Expert
  • Premium Appliances Expert

Leadership Roles/ Activities

  • The National Honors Society

A nationwide organization for high school students in the United States and outlying territories, which consists of many chapters in high schools. Selection is based on four criteria: Scholarship, Leadership, Service, and Character.

  • Volunteer at Sikh Society of Greater Cleveland

Assisted with donation drives for the needy, Food Preparation, Cleaning, Organizing Fundraisers

  • Volunteer at Cuyahoga County Public Library

Assisted in stocking and The Children's Summer Reading Program

  • Volunteer leader at SYANA Camp

Helped maintain groups of students participating in the camp program by organization.

2022 Dean's List Award

  • Award of Academic Distinction

2021 SYANA Symposium Award

  • Award for outstanding interpersonal communication and public speaking

Languages

Punjabi
Native or Bilingual
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Professional Working
Arabic
Limited Working

Timeline

Consultant

Best Buy
07.2021 - Current

Sales Consultant/Advisor

Best Buy
09.2019 - 07.2021

DRIVER/COURIER

DoorDash & GrubHub
07.2018 - 07.2019

FREIGHT/STOCK ASSOCIATE

Kmart
08.2015 - 09.2017

CUSTOMER SERVICE & CREW TRAINER

Mcdonald's
05.2013 - 04.2016

Bachelors - Electrical Engineering

Cleveland State University

ELECTRICAL ENGINEERING

Cuyahoga Community College

High School Diploma -

North Royalton High School

ENGINEERING TECH - undefined

Cuyahoga Valley Career Center
Jaipal Singh Sidhu