Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaiquan Johnson

Indianapolis,IN

Summary

Licensed Insurance Agent with comprehensive understanding of complex insurance policies, risk management strategies, and client relationship building. Strong advocate for clients' needs, leveraging negotiation skills to ensure optimal coverage options. Demonstrated success in cultivating professional relationships and enhancing customer satisfaction. Consistently drive growth through strategic sales tactics and proactive problem-solving.

Overview

9
9
years of professional experience

Work History

Licensed Insurance Agent

Geico
Carmel, IN
11.2020 - Current
  • Explained coverage options to potential policyholders, answering questions or concerns.
  • Advised clients on their insurance needs and coverage options based on individual requirements.
  • Initiated contact with potential clients through cold calling and networking activities.
  • Collaborated with internal teams such as Underwriters and Claims Adjusters to ensure accuracy.

Customer Service Representative

Belkin
Indianapolis, IN
02.2016 - 06.2023
  • Answered inbound calls, chats, and emails to facilitate customer service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Billing Specialist (Collector)

Milestones Behavioral Health
Indianapolis, IN
01.2016 - 10.2019
  • Expedited payments by verifying the accuracy and currency of vendor information.
  • Monitored customer account details for non-payments, delayed payments, and other irregularities.
  • Assisted in developing strategies for improving collections processes.

Education

Bachelor of Science - Criminal Justice

American InterContinental University
Schaumburg, IL
12.2024

High School Diploma -

Ben Davis High School
Indianapolis, IN
12.2015

Skills

  • Investigation techniques
  • Customer service
  • Critical thinking
  • Problem solving
  • Negotiation techniques
  • Team collaboration
  • Client relationship management
  • Team training and development

Timeline

Licensed Insurance Agent

Geico
11.2020 - Current

Customer Service Representative

Belkin
02.2016 - 06.2023

Billing Specialist (Collector)

Milestones Behavioral Health
01.2016 - 10.2019

Bachelor of Science - Criminal Justice

American InterContinental University

High School Diploma -

Ben Davis High School

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Jaiquan Johnson