Zaquala Porter
HOUSTON,TX
Summary
Highly trained professional with a background in verifying insurance benefits and creating appropriate patient documentation. An established Insurance Verification Specialist known for handling various office tasks with undeniable ease.
Overview
5
5
years of professional experience
Work History
Licensed Insurance Agent
Hagerty
11.2022 - Current
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Increased agency efficiency by implementing standardized processes for policy administration, data entry, and client communication.
- Collaborated with underwriters to obtain favorable policy terms for clients while mitigating risk exposure for the company.
- Consistently met or exceeded sales targets through diligent prospecting, follow-up, and effective closing strategies.
- Maximized sales opportunities by methodically cross-selling complementary insurance products to existing clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained high standards of customer service by building relationships with clients.
Disability Claims Specialist
Sedgwick CMS
01.2019 - 11.2022
- Reduced claim processing time by conducting thorough assessments and providing accurate documentation for each case.
- Identified fraudulent claims by conducting detailed investigations and applying expert knowledge of disability guidelines and regulations.
- Worked closely with vocational rehabilitation specialists to develop customized retraining programs for claimants, promoting self-sufficiency and successful return to work.
- Improved claim processing efficiency by streamlining workflow procedures and implementing new software tools.
- Collaborated with healthcare providers to obtain crucial information, leading to more accurate and faster decision-making on claims.
- Demonstrated attention to detail when reviewing medical records, enabling accurate assessment of functional limitations caused by disabilities.
- Developed individualized return-to-work plans for clients, facilitating a smooth transition back into the workforce after recovery from their disabilities.
- Conducted comprehensive evaluations to determine eligibility for benefits, ensuring compliance with company policies and government regulations.
Education
MBA - Business Administration And Management
Prairie View A & M University
Prairie View, TX05.2024
Skills
- Strong customer service & active listening skills
- Strong verbal and written communication skills
- Strong time management and organizational skills
- Claims Investigation
- Claims analysis
- Active Property & Casualty State Insurance Agent
- Problem-solving abilities
- Microsoft Office
Timeline
Licensed Insurance Agent
Hagerty
11.2022 - Current
Disability Claims Specialist
Sedgwick CMS
01.2019 - 11.2022
MBA - Business Administration And Management
Prairie View A & M University
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