Jair Santiago
Ocala,FL
Summary
A proven server at Olive Garden Restaurant, adept in hospitality service and sales expertise, enhanced guest satisfaction through exceptional customer service and efficient cash handling. Skillfully managed high-volume periods, ensuring seamless operations and positive customer relationships. Achieved performance goals with a focus on sales targets and order accuracy, demonstrating strong work ethics and memory retention.
Overview
5
5
years of professional experience
Work History
Server
Storming Crab Restaurant
06.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- I worked with the POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Olive Garden Restaurant
04.2019 - 12.2021
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- I learned and followed local alcohol laws to keep restaurants compliant with regulations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Education
Associate of Arts - Business Administration And Management
College of Central Florida
Ocala, FL05.2026
Skills
- Strong Work Ethics
- Sales expertise
- Hospitality service expertise
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
Timeline
Server
Storming Crab Restaurant
06.2022 - Current
Server
Olive Garden Restaurant
04.2019 - 12.2021
Associate of Arts - Business Administration And Management
College of Central Florida
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