Jairo Castro
Dallas,TX
Summary
Dynamic Fiber Optic Technician with extensive experience at Spectrum InternetTM andNovos Fiber mainly. Specializing in fusion splicing and network troubleshooting. Proven track record of enhancing system performance and reducing downtime through proactive maintenance and effective problem-solving. Strong collaborator with a commitment to safety and customer satisfaction, ensuring high-quality installations and reliable service.
Overview
9
9
years of professional experience
Work History
Cable Technician
Spectrum InternetTM
01.2016 - 2020
- Installed and configured cable systems for residential and commercial properties, ensuring optimal performance and customer satisfaction.
- Conducted routine maintenance on existing network infrastructure, identifying issues and implementing timely repairs.
- Collaborated with team members to streamline installation processes, enhancing overall efficiency and customer experience.
- Documented service calls and repairs thoroughly, facilitating effective communication and continuity within the team.
- Educated customers on product features and troubleshooting techniques, empowering them to resolve minor issues independently.
- Maintained up-to-date knowledge of industry standards and safety regulations, ensuring compliance during all service activities.
- Utilized diagnostic tools to assess and troubleshoot network connectivity issues, delivering prompt resolutions.
- Responded to customer inquiries and concerns with professionalism, fostering positive relationships and loyalty.
- Resolved service disruptions through effective problem-solving techniques, restoring connectivity for affected customers.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
Fiber Optic Technician
Optimum Internet
08.2022 - 10.2022
- Installed fiber optic cables in compliance with industry standards and safety regulations.
- Conducted routine maintenance and repairs on existing fiber optic systems to ensure optimal performance.
- Collaborated with team members to execute complex fiber optic installations effectively and efficiently.
- Documented installation processes and maintenance activities to maintain accurate project records.
Fiber Optic Technician
Novos Fiber
06.2020 - 04.2023
- Installed fiber optic cables in compliance with industry standards and safety regulations.
- Conducted routine maintenance and repairs on existing fiber optic systems to ensure optimal performance.
- Collaborated with team members to execute complex fiber optic installations effectively and efficiently.
- Documented installation processes and maintenance activities to maintain accurate project records.
- Performed fiber optic testing and troubleshooting to identify and resolve connectivity issues.
- Executed fiber optic splicing techniques to create reliable and efficient connections.
- Reduced system downtime with proactive troubleshooting and timely repair of fiber optic infrastructure.
- Installed and maintained fiber optic systems to ensure high-speed internet access for thousands of users.
Fiber Optic Splicer
Dobson Fiber
03.2023 - 04.2025
- Executed precise splicing and termination of fiber optic cables to ensure optimal signal quality.
- Conducted thorough troubleshooting and repair of malfunctioning fiber optic systems, reducing downtime.
- Performed routine maintenance on fiber optic equipment, enhancing reliability and performance longevity.
- Documented project specifications and procedures to maintain accurate records for future reference.
- Collaborated with team members to assess installation sites and determine optimal cable routing.
- Utilized specialized tools for splicing and testing fiber optic cables, ensuring high-quality installations.
- Trained new technicians on fiber optic splicing techniques and safety practices, fostering skill development.
- Maintained an organized work area, promoting efficiency and safety during fiber optic installation projects.
- Assisted in the planning and execution of fiber optic network expansions for residential and commercial clients.
- Achieved optimal network performance by splicing fiber optic cables with precision and speed.
- Tested fiber optic cables and documented results.
- Spliced, bonded, ground and terminated cables.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
Education
GED -
Moises E Molina
Dallas, TXSkills
- Fiber optic safety
- Fiber termination
- Fiber optic routing
- Fusion splicing
- Fiber identification
- Network troubleshooting
- Fiber optic installation
- OTDR testing
Languages
Spanish
Native or Bilingual
Timeline
Fiber Optic Splicer
Dobson Fiber
03.2023 - 04.2025
Fiber Optic Technician
Optimum Internet
08.2022 - 10.2022
Fiber Optic Technician
Novos Fiber
06.2020 - 04.2023
Cable Technician
Spectrum InternetTM
01.2016 - 2020
GED -
Moises E Molina