Jairo Ortega
Covina
Summary
Compassionate leader with 10 years of experience as a Pastor, complemented by hands-on roles in customer service and team dynamics. Expertise in communication, mentoring, and relationship-building with diverse communities. Committed to delivering impactful support and guidance under pressure while fostering professional growth.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Pastor
The Universal Church
Los Angeles, CA
08.2016 - 07.2026
- Inspired diverse groups through public speaking, mentorship, and counseling while fostering strategic community outreach. Managed teams and organized events, resolving conflicts and providing guidance during critical life moments, strengthening community trust and relationships.
- Public Speaking & Communication
- Counseling & Conflict Resolution
- Event Planning & Coordination
- Community Outreach & Relationship Building
- Mentorship & Coaching
- Strategic Planning & Organization
- Crisis Support & Emotional Intelligence
Sales Associate
Banana Republic
Los Angeles, CA
01.2015 - 08.2015
- Provided exceptional customer service in fast-paced retail environment by assisting customers and enhancing shopping experiences. Developed strong product knowledge and collaborated with team members to maintain store presentation and achieve sales goals.
- Key Skills:
- Customer Service & Relationship Building
- Sales & Upselling Techniques
- Communication & Active Listening
- Team Collaboration
- Cash Handling & POS Systems
- Problem Solving & Conflict Resolution
- Inventory Organization & Merchandising
- Time Management & Multitasking
Front End Associate
Whole Foods Market
Los Angeles, CA
01.2014 - 12.2014
- Provided exceptional customer service, ensuring a positive shopping experience for all guests.
- Assisted in inventory management, including restocking shelves and maintaining product displays.
- Trained new associates on operational procedures and customer service standards to enhance team performance.
Education
High school diploma -
University High School
Los Angeles, CA06-2013
Skills
- Supervising experience
- Team management
- Leadership
- Mentoring
- Recruiting
- Conflict management
- Time management
- Organizational skills
- Public speaking
- Communication skills
- Writing skills
- Administrative skills
Accomplishments
- Planned and led over 40 youth events that helped in total of more than 2,000 individuals.
- Established solid presence in community, successfully growing church membership 25% year over year.
- Supervised team of 45 staff members.
Certification
- United States Chaplain
- Driver's License
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Limited Working
Timeline
Pastor
The Universal Church
08.2016 - 07.2026
Sales Associate
Banana Republic
01.2015 - 08.2015
Front End Associate
Whole Foods Market
01.2014 - 12.2014
High school diploma -
University High School