Cecil Golder
Fishers,US
Summary
I am a loyal and dependable person. I am looking for a career. I have extensive experience in customer service from insurance, healthcare and office
Experienced pastoral leader skilled in spiritual guidance, community building, and organizational management. Strong focus on fostering team collaboration, driving meaningful engagement, and adapting to changing needs. Known for compassionate leadership, effective communication, and unwavering integrity. Proficient in counseling, public speaking, and strategic planning.
Overview
29
29
years of professional experience
Work History
Senior Pastor
Anderson Zion Baptist Church
10.2021 - Current
- Led effective pastoral care for congregation members, providing spiritual guidance and support during times of crisis or need.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Oversaw administration and management of all areas of ministry.
- Provided spiritual care through visitation, counseling, and prayer.
- Led programs such as worship, study, fellowship, and service opportunities.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Led dynamic worship services on a weekly basis, fostering an atmosphere of spiritual reflection and connection for congregants.
- Developed and executed strategic plans to expand ministry offerings, ensuring alignment with the church''s mission and vision.
Patient Service Representative
Primaria
07.2021 - Current
- I work with a dual monitor to schedule patients for over due appointments
- I am the lead player on my team
- I am a fast learner and bring stability and dependability
- I have exceeded all expectations and growing every week
- I hit my numbers and goals weekly
- I am motivated by learning all I can about my position and do the best I can
Professional funeral Attendant
Stuart Mortuary
04.2020 - Current
- Answer inbound calls on multi line phone system
- Office and clerical work such as filing, sending emails in timely manner
- Proficient in Microsoft office which is used in creating or emails and programs
- Corresponds with Doctors, hospitals and coroners office
Director of Music and Fine Arts
Phillips Temple
10.1995 - Current
- Coordinate the planning and implementation of a comprehensive music ministry for the congregation
- Prepare literature and material for weekly worship service
- Supervise music department staff
- Develop and manage music department budgets
Client Service Coordinator
Medxcel
03.2019 - 05.2019
- Handled incoming customer calls and emails in a timely, professional, and courteous manner
- Obtained all necessary information for input in computer system
- Utilized resources to provide accurate information to customer requests
- Documented and escalated customer concerns and performed necessary follow-up activities
- Identified and investigated system or process issues, as requested
Analytical Data Processor
One America
01.2019 - 03.2019
- Managed master data, including creation, updates, and deletion
- Processed confidential data and information according to guidelines
- Analyzed data and made logical computations accordingly
- Reconciled data from processors
- Generated reports for management as necessary
Medical Management Specialist
Anthem Insurance
01.2018 - 11.2018
- Gathered clinical information regarding cases to ensure proper routing
- Provided information regarding network providers or general program information when requested
- Acted as liaison between Medical Management and/or Operations and internal departments
- Maintained and updated tracking databases
Patient Support Specialist
American Health Network
09.2016 - 12.2017
- Registered and educated patients regarding services, payments, and patient rights and responsibilities
- Updated patient database
- Handled cash logs and generated end of day reports
Customer Service / Support Staff
Eskenazi Health
12.2015 - 09.2016
- Interacted with patients in-person or via telephone and responded to inquiries, complaints, in accordance with hospital guidelines
- Updated patient database
Education
Master of Divinity - Master of Divinity Degree
Baptist Seminary of Kentucky
Georgetown, KY05-2027
High school diploma - General Studies
Arlington High School
Indianapolis, IN06.1999
Skills
- Customer-focused attitude
- Proficient with database systems
- Excellent analytical skills
- Detail-oriented
- Exceptional communication skills
- Excellent time management
- Data Analysis
- Databases
- Event Planning
- Teaching
- Administrative Experience
- Writing Skills
- Multi-line Phone Systems
- Microsoft Outlook
- Clerical Experience
- Presentation Skills
- Quality Assurance
- Personal Assistant Experience
- Supervising Experience
- Microsoft Excel
- Microsoft Word
- Customer service
- Microsoft Office
- Research
- Congregational care
- Organizational leadership
- Pastoral care
- Officiating
- Public speaking
- Preaching
- Discipleship training
- Crisis management
- Sermon writing
- Organizational management
- Financial stewardship
- Leadership development
- Multicultural sensitivity
- Spiritual leadership
- Small group facilitation
- Spiritual guidance
- Mission-oriented
- Social media engagement
- Biblical studies
- Christian education
Timeline
Senior Pastor
Anderson Zion Baptist Church
10.2021 - Current
Patient Service Representative
Primaria
07.2021 - Current
Professional funeral Attendant
Stuart Mortuary
04.2020 - Current
Client Service Coordinator
Medxcel
03.2019 - 05.2019
Analytical Data Processor
One America
01.2019 - 03.2019
Medical Management Specialist
Anthem Insurance
01.2018 - 11.2018
Patient Support Specialist
American Health Network
09.2016 - 12.2017
Customer Service / Support Staff
Eskenazi Health
12.2015 - 09.2016
Director of Music and Fine Arts
Phillips Temple
10.1995 - Current
High school diploma - General Studies
Arlington High School
Master of Divinity - Master of Divinity Degree
Baptist Seminary of Kentucky
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