Teresa May
Fishers,IN
Summary
Over 25 years in customer service organizations with a focus in sales, managerial duties, product management, online and traditional marketing multi-family and Tax Credit real estate. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Diligent property management with solid history in managing diverse property portfolios. Successfully led teams to maintain high occupancy rates and tenant satisfaction. Demonstrated expertise in lease negotiation and property maintenance.
Overview
15
15
years of professional experience
Work History
Senior Property Manager
Meridian Living Capodagli Property
Indianapolis, IN
03.2025 - Current
- Oversaw property operations, ensuring compliance with regulations and company policies.
- Managed tenant relations, addressing concerns to enhance satisfaction and retention.
- Developed and implemented property marketing strategies to optimize occupancy rates.
- Coordinated maintenance requests, ensuring timely resolution of issues for residents.
Area Regional Manager
RealAmerica
Indianapolis, IN
01.2022 - 02.2025
- Oversee multiple properties successfully leading a team of 16 employees to a higher ground of stabilization.
- Highly skilled in mediation and negotiation.
- Positively and respectfully communicate with residents and staff.
- Oversee property portfolio and resident confidentiality.
- Proven ability to save costs and grow revenue through analytical thinking and financial management.
- Maintain delinquency under 5% monthly through effective collection calls as well as prepare/conduct monthly goals set.
- Responsible for enforcing policies and procedures.
- 406+ unit property- Tax Credit/Market-North Region
- Analyzed market trends to identify growth opportunities and drive strategic initiatives.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
Community Manager
Arrington Place
Columbia, SC
02.2016 - 10.2021
- Perform physical Inspection and file audits.
- Handle emergency situations and available 24/7 on call.
- Directly oversee maintenance and office staff
- Weekly Reports, process bills and schedule vendor
- Maintained occupancy of 98% and collections of 99
- Post rent payments and prepare bank deposits as well as follow up on collections, post 3-days notices, and late fees
- Preparing purchase orders, coding, and processing vendor invoices for payment, sending documentation to the Corporate Office and following up on vendor payment inquiries.
- 70-unit property-tax credit/section8-Columbia, SC
- Developed and implemented community engagement initiatives to enhance resident satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
Area Manager
Tarantino
Columbia, SC
01.2011 - 01.2016
- Support Community Manager with daily assignments.
- Directly oversee maintenance staff and leasing of the property
- Display units to prospective tenants and involved in the leasing process from application to lease
- Process all accounts receivable and accounts payable, as well as payroll and other reporting duties
- Handle emergency situations and available 24/7 on call.
- Ensured Fair Housing Act laws and policies.
- 150-unit property in Columbia, SC near Riverbanks Zoo
- Developed and implemented training programs to improve staff performance and engagement.
- Led cross-functional teams to enhance operational efficiency and achieve organizational goals.
Education
Diploma -
Madison Heights High
Anderson, IN01-1997
Skills
- Proficient: Yardi, Payscan, Onesite, Bluemoon, Microsoft Office products including Word, Excel, and PowerPoint, Windows OS, Excellent verbal, and written communication skills, independent and self motivated Ability to effectively manage time with strong interpersonal skills
- Property inspections
- Maintenance coordination
- Tenant relations
- Customer service
- Lease management
- Staff supervision
- Rent collection
- Eviction process
- Property management experience
- Regulatory compliance
- Fair housing regulations
- Marketing and leasing
- Preparing property agreements
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 16 staff members.
- Oversaw multiple residential family properties totaling over 420 individual units.
- Maintained occupancy rate at 100% for 12 months.
Timeline
Senior Property Manager
Meridian Living Capodagli Property
03.2025 - Current
Area Regional Manager
RealAmerica
01.2022 - 02.2025
Community Manager
Arrington Place
02.2016 - 10.2021
Area Manager
Tarantino
01.2011 - 01.2016
Diploma -
Madison Heights High