Jairo Quezada
El Paso
Summary
Personable IT support specialist with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in troubleshooting and technical writing.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Clerk
Prod Design & Analysis
03.2025 - Current
- Assisted with onboarding of new employees.
- Providing technical assistance to end users, troubleshooting issues, and offering solutions to employees experiencing technical difficulties.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed IT assets, including hardware and software inventories, and keeping track of licenses to ensure compliance with software usage agreements.
- Occasionally leading or assisting with IT projects, such as system upgrades or the introduction of new technologies.
- Assisting with the installation, configuration, and deployment of software applications, operating systems, and hardware devices.
- Training employees on security policies and new systems, and creating instructional materials to help current employees adjust to new processes.
Sales Associate
Sears
08.2023 - 03.2025
- Performed regular inspections of tools to detect signs of wear or damage.
- Assisted in the maintenance of tools and equipment, ensuring they were kept in good working order.
- Processed transactions using a point-of-sale system.
- Built relationships with customers to encourage repeat business.
Sales Associate/Cashier
Burlington
02.2023 - 06.2023
- Manage transactions with customers using the cash register
- Scan goods and ensure pricing is accurate
- Collect payments either in cash or credit
- Issue refunds, receipts, and or change tickets.
Sales Associate
Rack Rooms Shoe Store
02.2022 - 10.2022
- Helped customers find specific products, answered questions and offered product advice
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items
- Sold various products by explaining unique features and educating customers on proper application or usage
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered product questions with up-to-date knowledge of sales and promotions.
Pizza Maker
Speedys Pizza
10.2021 - 02.2022
- Organized food preparation stations and regularly replenished supplies
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff
- Communicated with customer to provide menu offering details and assist with decision-making
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
Education
Associate of Applied Science - Computer And Information Systems Security
Western Technical College
El Paso, TX05.2025
High School Diploma - undefined
Americas High School
El Paso, TX06.2022
Skills
- Time Management
- Computer Maintenance
- LAN/WAN
- Customer Service
- Verbal and Written Communication
- Technical Support
- Computer Diagnostics
- CompTia A
- CompTia Network
- CompTia Security
- CompTia Linux
- Hardware maintenance
Certification
- Comp Tia A+ Certification
- Comp Tia Network+
- Comp Tia Security+
- Comp Tia Linux+
- Licensed on all Microsoft applications - 2019
Languages
English
Full Professional
Spanish
Full Professional
Timeline
IT Clerk
Prod Design & Analysis
03.2025 - Current
Sales Associate
Sears
08.2023 - 03.2025
Sales Associate/Cashier
Burlington
02.2023 - 06.2023
Sales Associate
Rack Rooms Shoe Store
02.2022 - 10.2022
Pizza Maker
Speedys Pizza
10.2021 - 02.2022
High School Diploma - undefined
Americas High School
Associate of Applied Science - Computer And Information Systems Security
Western Technical College
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