Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nezar Saleh

Oak Lawn,IL

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience

Work History

IT Clerk

Hilton
Oak Brook, IL
09.2023 - Current
  • Assisted in the development of new IT projects.
  • Performed regular system backups to ensure data integrity.
  • Managed end user accounts within Active Directory.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Maintained and updated filing, inventory and database systems, manually or using computer.
  • Maintained inventory of IT equipment, peripherals, and supplies.
  • Assisted in the installation of new computer systems, printers, and other devices.
  • Updated existing software programs as needed.
  • Troubleshooted network connectivity problems.
  • Configured network settings according to company standards.
  • Investigated reported incidents to determine root causes.
  • Monitored office supply stock levels and placed timely orders for replenishment.
  • Troubleshot office equipment, computer hardware and software issues.
  • Monitored server performance to ensure optimal operation.
  • Collaborated with others to discuss new opportunities.

Guest Service Associate

Hilton
Oak Brook, IL
06.2022 - 09.2023
  • Coordinated with housekeeping staff regarding room status changes throughout the day.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Invited guests to join loyalty programs and special promotions to stay connected.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Collaborated with other departments to provide an excellent guest experience.
  • Built and maintained productive relationships with employees.
  • Completed day-to-day duties accurately and efficiently.

Guest Service Associate

Delta Marriott
Willowbrook, IL
09.2021 - 06.2022
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
  • Performed daily opening and closing procedures for the front desk including cash management duties.
  • Documented guest suggestions and complaints to facilitate process improvements with leadership.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Resolved any customer complaints or issues professionally and efficiently.

Phone Support Specialist

MarketSource
Oak Lawn, IL
12.2019 - 01.2021
  • Assembled and installed communication equipment.
  • Assisted in training other technicians in troubleshooting techniques and best practices.
  • Performed system upgrades and repairs on various phone models.
  • Assisted customers with selecting a cellular phone that best fit their needs.
  • Recommended, selected and located merchandise based on customer desires.
  • Installed, set up and repaired devices and system components.

Education

Certificate - Introduction To Networking And Storage

IBM Skills Network
Oak Lawn, IL
01-2024

High School Diploma -

Oak Lawn Community High School
Oak Lawn, IL
05-2019

Skills

  • Incident Management
  • Software Installation
  • User Training
  • Data Management
  • Advanced Troubleshooting
  • System Configuration
  • Information Security
  • Application Support
  • Guest Relations
  • Maintenance Requests

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Limited

Timeline

IT Clerk

Hilton
09.2023 - Current

Guest Service Associate

Hilton
06.2022 - 09.2023

Guest Service Associate

Delta Marriott
09.2021 - 06.2022

Phone Support Specialist

MarketSource
12.2019 - 01.2021

Certificate - Introduction To Networking And Storage

IBM Skills Network

High School Diploma -

Oak Lawn Community High School

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Nezar Saleh