Jairo Otero-Narvaez
Garner,NC
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Walgreens
08.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Online Orderfilling & Delivery
Walmart
05.2023 - 02.2024
- Achieved high on-time delivery rates through careful route planning and time management skills.
- Enhanced customer satisfaction by ensuring timely and accurate deliveries.
- Collaborated with sales teams to ensure smooth product transitions from order placement to final delivery.
- Adhered strictly to company guidelines on personal appearance, vehicle cleanliness, and overall professionalism while representing the organization in public settings.
Fulfillment Center Warehouse Associate
Amazon
05.2024 - Current
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Education
High School Diploma -
Garner Magnet Highschool
Garner, NC05-2023
Skills
- Packaging and labeling
- Attention to detail
- Problem-solving
- Team collaboration
- Order fulfillment
- Bilingual: Spanish
- Complex Problem-solving
Timeline
Fulfillment Center Warehouse Associate
Amazon
05.2024 - Current
Online Orderfilling & Delivery
Walmart
05.2023 - 02.2024
Customer Service Associate
Walgreens
08.2022 - 01.2023
High School Diploma -
Garner Magnet Highschool
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