Jairo J. Rosales Arellano
New York,NY
Summary
Professional with experience in consular services, case management, and international environments. Skilled in analyzing sensitive cases, drafting reports, and coordinating with diverse stakeholders to support operational and policy-related objectives. Proven ability to work in multicultural settings, manage complex information, and provide effective communication in English, Spanish, and Italian. Highly organized, detail-oriented, and adaptable in fast-paced environments.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Field Care Coordinator
HF Management Services LLC.
New York, NY
2025 - Current
- Conducted field-based assessments and compiled structured reports based on member needs and verified data.
- Managed multilingual communication with diverse populations, ensuring inclusive and effective service delivery.
- Coordinated with cross-functional teams to support case management and service implementation.
- Identified patterns and needs from field interactions to inform decision-making and improve service outcomes.
Consular Protection Department Assistant
Consulate General of Guatemala
New York, NY
2020 - 2025
- Managed and analyzed sensitive consular cases involving detained individuals, minors, and family reunification processes.
- Reviewed and verified legal and personal documentation for visa and consular procedures, ensuring accuracy and compliance.
- Drafted case summaries and reports to support internal decision-making and case follow-up.
- Coordinated with internal teams and external stakeholders in support of consular and diplomatic objectives.
- Maintained and updated databases for reporting and statistical tracking purposes.
- Provided direct assistance to nationals, ensuring effective communication in high-pressure and multicultural contexts.
- Supported the planning and execution of diplomatic events and official visits.
Customer Service Associate
Aeropostale
Elmhurst, NY
2019 - 2021
- Assisted a high volume of customers daily, ensuring a positive service experience.
- Communicated product and promotional information clearly and effectively.
- Contributed to service improvements aimed at reducing wait times and enhancing efficiency.
- Collaborated with team members to maintain store organization and visual merchandising standards.
Associate Banker
Chase Bank
Middle Village, NY
2019 - 2020
- Responded to customer inquiries regarding account services, transactions, and financial products.
- Processed transactions efficiently while maintaining high levels of accuracy.
- Managed cash handling and balancing with strict attention to detail.
Primary School Teacher
Municipal School Simón Rodríguez
Tachira - Venezuela
2011 - 2013
- Delivered structured lesson plans and supported student development in literacy and numeracy.
- Fostered a positive and inclusive learning environment.
High School Teacher
San Francisco De Sales High School
Tachira - Venezuela
2010 - 2011
- Developed lesson plans and monitored student performance.
- Communicated learning objectives and supported academic progress.
Education
Studies in Theology -
Istituto Teologico Di Basilicata
Basilicata - Italy01-2015
Bachelor’s Degree in Education - (Mention in Philosophy)
Instituto Universitario Eclesiástico Santo Tomás De Aquino
Tachira - Venezuela 01-2013
Skills
- Policy research and analysis
- Report writing and documentation
- Stakeholder coordination
- Multilingual communication
- Case management
- Data management and reporting
- Organizational and time management skills
Certification
- Mental Health First Aid USA Certification,
National Council for Behavioral Health
Issued: October 2024 I Expires: October 2027
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Full Professional
Timeline
Field Care Coordinator
HF Management Services LLC.
2025 - Current
Consular Protection Department Assistant
Consulate General of Guatemala
2020 - 2025
Customer Service Associate
Aeropostale
2019 - 2021
Associate Banker
Chase Bank
2019 - 2020
Primary School Teacher
Municipal School Simón Rodríguez
2011 - 2013
High School Teacher
San Francisco De Sales High School
2010 - 2011
Studies in Theology -
Istituto Teologico Di Basilicata
Bachelor’s Degree in Education - (Mention in Philosophy)
Instituto Universitario Eclesiástico Santo Tomás De Aquino