Yoseiri Paez Rodriguez
Brooklyn,New York
Summary
Experienced healthcare coordinator pursuing a Grievance & Appeals Dispute specialist position, bringing expertise in case management, dispute intake, documentation, and regulatory compliance to ensure timely and accurate resolution of cases.
Overview
4
4
years of professional experience
Work History
Field Care Coordinator
Healthfirst
Manhattan, New York
07.2025 - Current
- Conduct member assessments to identify care needs and support care planning
- Coordinate with provider offices and care managers to ensure appropriate services and continuity of care
- Document all member interactions, assessments, and care updates in care management systems for accurate record-keeping
- Track member cases and follow up to ensure timely resolution of care needs
- Communicate with internal teams and providers to facilitate services and problem-solve member issues
- Ensure adherence to regulatory and organizational policies and maintain compliance in all case documentation
Youth Program Coordinator
Cypress Hills Local Development Corporation
Brooklyn, New York
02.2024 - 06.2025
- Supported academic, social, and emotional development of diverse youth by fostering a safe, inclusive, and structured environment
- Built strong relationships with families and staff to monitor progress and promote positive outcomes
- Managed challenging behaviors and implemented problem-solving strategies to address issues effectively
- Collaborated with team members to plan and deliver programs tailored to student needs and interests
- Maintained accurate records of student interactions and program activities for reporting and evaluation
Customer Service Representative
Balthazar Bakery
Manhattan, New York
05.2022 - 09.2023
- Delivered high-quality customer service in fast-paced environment, effectively assisting diverse customers with inquiries, orders and concerns.
- Resolved customer complaints and conflicts efficiently, achieving positive outcomes that enhanced customer satisfaction.
- Cultivated strong client relationships by addressing needs with empathy and professionalism.
- Maintained a welcoming and inclusive atmosphere, contributing to a positive customer experience.
Education
Bachelor of Arts - Psychology
Queens College
Flushing, NY05-2025
Skills
- Management expertise
- Task prioritization
- Multi-tasking
- Fluent in Spanish
- Proficient in Excel
- Proficient in Word
- Proficient in PowerPoint
Timeline
Field Care Coordinator
Healthfirst
07.2025 - Current
Youth Program Coordinator
Cypress Hills Local Development Corporation
02.2024 - 06.2025
Customer Service Representative
Balthazar Bakery
05.2022 - 09.2023
Bachelor of Arts - Psychology
Queens College