Jairus Dunlap
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Small Business Banker
Wells Fargo
11.2023 - Current
- Increased small business client satisfaction by providing tailored financial solutions and exceptional customer service.
- Managed a diverse portfolio of small business clients, ensuring their unique financial needs were met efficiently and effectively.
- Collaborated with branch partners to cross-sell banking products and services, increasing overall revenue for the bank.
- Established strong relationships with small business owners, earning trust as a reliable financial advisor.
- Conducted comprehensive financial reviews for new and existing clients, identifying opportunities for growth and improvement.
- Provided expert guidance on cash management services to optimize clients'' daily operations and liquidity management.
- Maintained up-to-date knowledge of industry trends, regulations, and competitor offerings to provide informed recommendations to clients.
Lead Server
Crab Du Jour
03.2019 - 01.2024
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
- Mentored new servers, sharing best practices for exceptional service and fostering a positive work environment.
- Resolved customer complaints promptly and professionally, maintaining positive relationships with patrons.
- Assisted management in updating menu offerings, contributing to an increase in overall sales revenue.
- Maintained clean and organized dining areas, ensuring a pleasant atmosphere for guests at all times.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Developed strong rapport with regular customers, encouraging repeat business through genuine connection-building efforts.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Oversaw inventory management for front-of-house supplies, minimizing waste while ensuring adequate stock levels.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Improved overall table turnover rate by efficiently completing tasks such as clearing dishes and resetting tables between parties.
- Ensured compliance with food safety regulations by regularly reviewing proper food handling procedures with the serving team.
Retail Sales Associate
Foot Locker
03.2017 - 08.2020
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Participated in storewide audits, ensuring accuracy of inventory counts and identifying areas for improvement in stock management processes.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
Education
Bachelor of Science -
Winston-Salem State University
Winston-salem, NC05.2024
Associate of Arts -
Cato Middle College High School
Charlotte, NC05.2020
Skills
- Product Knowledge
- Complaint resolution
- Report Generation
- Customer Service
- Order Taking and Processing
- Problem-Solving
- Guest Relations
- Flexible Schedule
- Conflict Management
- Financial Planning
- Relationship Management
- Fee Calculations
- Account Retention
- Fraud Detection
- Discrepancy Resolution
Timeline
Small Business Banker
Wells Fargo
11.2023 - Current
Lead Server
Crab Du Jour
03.2019 - 01.2024
Retail Sales Associate
Foot Locker
03.2017 - 08.2020
Bachelor of Science -
Winston-Salem State University
Associate of Arts -
Cato Middle College High School