JAIRY TORRES
HOUSTON
Summary
Dynamic professional with extensive experience in customer service and support, notably at EZCorp Corporate Office. Proven ability to enhance customer satisfaction through effective communication and conflict resolution. Skilled in Microsoft Excel and team collaboration, consistently achieving high standards in service delivery and training new associates to excel in their roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floor Associate
EZCorp Corporate Office
Houston
06.2024 - 01.2025
- Assisted customers with merchandise inquiries and product selections.
- Processed transactions accurately using point-of-sale system.
- Restocked merchandise to ensure product availability on the sales floor.
- Trained new associates on store policies and customer service standards.
Sales Representative
American Income Life Insurance Company
Houston
09.2022 - 01.2024
- Trained store personnel on the company's products, services, customer service, and appreciation
- Processed payments, enroll costumer plans
- Managed high-volume inbound calls to ensure customer satisfaction.
Cashier/Customer Service
Jack in the Box
Houston
10.2019 - 01.2022
- Provided excellent customer service, maintained a clean and organized workspace, memorized menu offering, collaborated with kitchen staff, processed payments and handled cash
Education
Associate of Arts - Business
HOUSTON COMMUNITY COLLEGE
Houston, TX05-2027
High School Diploma -
Sam Houston High School
Houston, TX05-2020
Skills
- Customer service and support
- Computer literacy
- Bilingual communication
- Leadership abilities
- Microsoft Word and Excel
- Guest services expertise
- Food service management
- CRM software
- Call management
- Team collaboration
- Inventory management
- Conflict resolution
Certification
- Insurance licenses
- Customer service
Languages
English, Spanish
Languages
Spanish
Native/ Bilingual
Timeline
Floor Associate
EZCorp Corporate Office
06.2024 - 01.2025
Sales Representative
American Income Life Insurance Company
09.2022 - 01.2024
Cashier/Customer Service
Jack in the Box
10.2019 - 01.2022
Associate of Arts - Business
HOUSTON COMMUNITY COLLEGE
High School Diploma -
Sam Houston High School
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