Experienced servant leader with a history of maximizing employee potential and optimizing team performance.
Overview
10
10
years of professional experience
Work History
Merchandise Team Manager
Belk Department Store
09.2022 - Current
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Reviewed customer feedback to identify trends and improve product selection.
Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Built positive relationships with partners for consistent and reliable supply of products.
Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Examined incoming inventory, merchandised shelves and prevented shrinkage.
Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Mentored, coached and built teams to exceed company expectations.
Sales Team Manager
Belk Department Store
08.2020 - 09.2022
Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Attended sales training camp and brought best practices leadership back to company.
Discussed sales strategies and promotional plans with VP of Sales on regular basis.
Planned and directed staff training and performance evaluations.
Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
Handled customer relations issues, enabling quick resolution, and client satisfaction.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
Merchandising Team Lead
Belk Department Store
08.2019 - 09.2020
Responsible for supporting logistics processes by ensuring merchandise is available on the floor in an appealing manner
Led projects and team initiatives
Received exemplary marks during store walk throughs.
Key Holder
Belk Department Store
09.2014 - 08.2019
Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Human Resources Associate
Belk Department Store
07.2018 - 08.2019
Responsible for obtaining, recording, and interpreting human resources information
Led multiple hiring events, hand selected new employees.
Well-rounded staff member with significant experience in all facets of Belk store operations. 2 x Best of Belk selectee Motivated. Dependable. Adaptable.
Awards
Employee of the year, Belk Store 0503, 2020
Employee of year, Belk Store 0503, 2018
Employee of the year, Belk Store 0503 2022
High Potential Leader Graduate, Belk Store 0503 2023