Summary
Overview
Work History
Education
Skills
Timeline
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Jaiuna Duffey

Waco,TX

Summary

Dynamic customer service professional with experience at RDI Marketing, excelling in problem resolution and active listening. Proven track record in delivering timely assistance as a Disaster Relief Agent with FEMA, ensuring client satisfaction and efficient recovery processes. Skilled in data entry and adept at navigating high-pressure environments.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

RDI Marketing
Waco, TX
08.2025 - 11.2025

Executed strategic outbound calling campaigns, addressing client inquiries regarding healthcare insurance and ObamaCare.

Disaster Relief Agent

FEMA
Waco, TX
01.2025 - 05.2025

Delivered timely assistance to clients experiencing house fires by addressing urgent housing needs. Secured extensions on hotel accommodations to support client transitions. Arranged for home inspections to expedite recovery processes for clients.

Wing Rounder

Sanderson Farms Processing Plant
Waco, TX
12.2023 - 09.2024

Utilized knife skills to efficiently remove wings from chickens on production line.

Order Filler

Tractor Supply Distribution Center
Waco Texas
02.2020 - 04.2021

Operated forklift to efficiently pick orders for tractor supply stores using headset communication.

Education

High School Diploma -

Waco High School
Waco Texas
05.2021

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Call center experience
  • Trouble Shooting

Timeline

Customer Service Representative

RDI Marketing
08.2025 - 11.2025

Disaster Relief Agent

FEMA
01.2025 - 05.2025

Wing Rounder

Sanderson Farms Processing Plant
12.2023 - 09.2024

Order Filler

Tractor Supply Distribution Center
02.2020 - 04.2021

High School Diploma -

Waco High School