Jira
Jaivia Conaway
Dallas,TX
Summary
Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Property Estimator/Agile Leader
Crawford And Company
03.2023 - 11.2023
- Collaborated with 7 diverse teams to investigate claims thoroughly, ensuring compliance with company policies and regulatory guidelines
- Established posture for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Used Xactimate to create 25+ accurate and timely estimates per week
- Facilitated cross-functional communication through Jira and ClickUp enabling teams to collaborate effectively on project tasks.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs on over 10 claims per day
- Utilized strong analytical skills to assess and process insurance claims accurately and efficiently, ensuring fair and timely settlements 3 times per day for clients
Insurance Claims Adjuster /Agile Leader
The Best Claims Solutions
03.2022 - 12.2022
- Utilized strong analytical skills to assess insurance policies and mitigate potential risks, resulting in 10% reduction in claim denials
- Demonstrated effective communication and problem-solving abilities in addressing client concerns and inquiries, leading to 15% improvement in client satisfaction
- Collaborated with cross-functional teams to ensure accuracy and efficiency of policy processing, contributing to 12% increase in operational productivity.
- Improved team efficiency by 23% by implementing Agile and Scrum methodologies for project management.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Strengthened client relationships by providing clear communication throughout claims process, ensuring all parties were well-informed of progress and outcomes.
Auto/ Total Loss/Catastrophe Insurance Adjuster
Alacrity Claims Solutions
03.2021 - 01.2022
- Surpassed department goals by 15% for closed claims within target timeframes due to efficient management of workload priorities during peak catastrophe seasons.
- Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
- Coached cross-functional teams on Agile principles, leading to 13% increase in successful project deliveries.
- Resolved conflicts and facilitated open communication among team members, promoting healthy work environment.
Education
High School Diploma -
Mansfield Legacy High School
Mansfield, TX05.2020
Skills
- Effective communication and interpersonal abilities
- Workflow analysis and sprint planning
- Servant leadership and team motivation
- Familiarity with Agile methodologies and Scrum practices
- Presentation and meeting facilitation skills
- Adaptive decision making and risk management
Certification
- Professional Scrum Master
- Licensed Claims Adjuster in 12 states
- All-Lines Claims Adjuster
Additional Information
- Effective communication and interpersonal abilities
- Workflow analysis and sprint planning
- Servant leadership and team motivation
- Familiarity with Agile methodologies and Scrum practices
- Presentation and meeting facilitation skills
- Adaptive decision making and risk management
Software
ClickUp
Xactimate
Scrumwise
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkLocation Preference
RemoteImportant To Me
Career advancementWork from home optionStock Options / Equity / Profit SharingPersonal development programsFlexible work hoursTimeline
Property Estimator/Agile Leader
Crawford And Company
03.2023 - 11.2023
Insurance Claims Adjuster /Agile Leader
The Best Claims Solutions
03.2022 - 12.2022
Auto/ Total Loss/Catastrophe Insurance Adjuster
Alacrity Claims Solutions
03.2021 - 01.2022
High School Diploma -
Mansfield Legacy High School