Jaivyn Thomas
Cleveland,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Walmart
Mentor , OH
07.2023 - 12.2023
- Delivered high levels of customer satisfaction by promptly resolving issues with a friendly and knowledgeable approach.
- Demonstrated exceptional ability to effectively address and resolve customer concerns while promoting a positive atmosphere.
- Asked probing questions to assess service requirements and accurately recorded data in electronic systems.
- Addressed customer inquiries and delivered precise details about products and services.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Managed various administrative duties including filing paperwork, updating databases, and generating reports.
Data Entry Clerk
Swagelok
Solon, OH
06.2021 - 12.2022
- Successfully identified and resolved discrepancies in data entry to ensure system consistency.
- Enabled quick access to essential client data for leaders by accurately inputting client information into spreadsheets and company database.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Digitized and organized information from hard copies to digital databases, optimizing data management.
- Reviewed, corrected or deleted data, verifying customer and account information.
- Exceeded quality goals to support team productivity.
Customer Service Cashier
McDonald's
Richmond Heights, OH
02.2018 - 05.2021
- Answered incoming calls, emails, and other communication methods promptly.
- Educated customers on product features, benefits, warranty options.
- Contributed to weekly discussions with management team regarding project statuses and supervisor-assigned responsibilities.
- Demonstrated precision and efficiency in handling data entry tasks for order processing.
- Ensured full compliance with applicable laws pertaining to customer service operations.
Education
High School Diploma -
Richmond Heights Secondary School
Richmond Heights, OH05-2022
Skills
- Call Management
- Complaint resolution
- Product Knowledge
- Data Entry
- Computer Proficiency and Microsoft Office
- Strong Organization
- Time Management
- Interpersonal Skills
- Active Listening
Accomplishments
- Merit roll
Volunteer
- volunteer at Church/ charitable organization - 2022
Languages
English
Professional
References
References available upon request.
Timeline
Customer Service Representative
Walmart
07.2023 - 12.2023
Data Entry Clerk
Swagelok
06.2021 - 12.2022
Customer Service Cashier
McDonald's
02.2018 - 05.2021
High School Diploma -
Richmond Heights Secondary School