Detail-oriented Medical Support Specialist skilled in HIPAA compliance and clinical documentation.. Proven ability to optimize clinic workflow and enhance patient care through effective appointment scheduling and data management.
Work History
Medical Support Specialist
2 Months
U.S. Air Force Active Duty | 08.2026 - Current
Assisted in patient care by documenting medical histories and updates accurately.
Supported medical staff during examinations by preparing necessary equipment and materials.
Coordinated appointment scheduling to optimize clinic workflow and minimize wait times.
Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines.
Improved patient care by accurately recording medical histories and updating electronic health records.
Assisted in the development of new clinical protocols and procedures to improve overall efficiency and effectiveness within the practice.
Contributed to a positive work environment through effective communication, teamwork, and problem-solving skills.
Reduced wait times by efficiently triaging incoming patients and prioritizing urgent cases for immediate attention.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Adhered to safety protocols and maintained cleanliness in clinical environments consistently.
Data Quality Manager
1 Year 7 Months
U.S. Air Force Active Duty | 01.2025 - 08.2026
Developed and implemented data validation protocols for operational reporting systems.
Analyzed data quality metrics to identify trends and improve data integrity.
Collaborated with cross-functional teams to enhance data collection processes and accuracy.
Conducted regular audits on datasets to ensure compliance with established standards.
Provided actionable insights based on data analysis to inform decision-making processes.
Provided training to team members on best practices for maintaining high-quality data, increasing overall organizational competence in data management.
Reduced errors in reporting by developing robust validation and error-checking procedures.
Spearheaded efforts to migrate legacy systems onto modern platforms while preserving historical records and ensuring seamless integration into existing workflows.
Established clear communication channels between departments for efficient sharing of accurate, up-to-date information across the organization.
Conducted regular audits of datasets to identify discrepancies, working closely with stakeholders to resolve identified issues promptly.
Determined root cause of data quality errors and recommended long-term solutions.
Researched and determined scope and complexity of issues.
Outpatient Records Technician
2 Years 3 Months
U.S. Air Force Active Duty | 10.2022 - 01.2025
Managed electronic records using the Air Force Standardized System to ensure compliance with regulations.
Processed personnel documents, maintaining accuracy and confidentiality throughout record-keeping procedures.
Coordinated training sessions for new staff on records management protocols and software tools.
Improved filing systems by implementing a new categorization method, enhancing retrieval efficiency.
Developed standard operating procedures for document handling, optimizing workflow processes across departments.
Assisted in transitioning paper-based records to digital formats, increasing accessibility and reducing storage costs.
Scanned paper documents into computers and assigned identification numbers to simplify tracking process.
Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation.
Adhered to established procedures for handling sensitive and classified documents to retain chain of custody integrity.
Improved records accuracy by implementing a thorough quality control process for document scanning and indexing.
Trained new employees on records management best practices, fostering a culture of accountability and accuracy.
Conducted comprehensive evaluations of existing records systems to identify gaps in compliance or areas for improvement.
Implemented safeguards against unauthorized access to sensitive files, preserving the integrity of proprietary data.
Maintained accuracy of records by verifying accuracy of data in records.
Transferred inactive records to storage to free up space and preserve history.
Maintained accuracy, completeness, and security for medical records and health information.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Developed and implemented new filing system for medical records to improve efficiency.