Ja’juan Kennedy
Laveen,AZ
Summary
I aim to acquire the credentials required to function as a reliable team member with versatility and a positive team spirit. My goal is to make a meaningful, lasting contribution to your organization and deliver exceptional work
Overview
3
3
years of professional experience
Work History
Health Care Assistant
Venma Corp
03.2025 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
- Promoted healthy lifestyle choices among patients through education on nutrition, exercise, and medication management.
- Played an active role in delivering holistic care that addressed not only physical but also emotional well-being of patients under my supervision.
Health Care Assistant
Compassion Blossoms Llc
08.2024 - Current
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
Customer Service Rep
Amazon
01.2023 - Current
- Resolved customer inquiries and complaints, achieving a 96% customer satisfaction rate.
- Documented customer interactions for accountability.
- Triage incoming calls, reduce average time, and escalate calls promptly.
Collections Representative
WFS (world flight services)
01.2022 - 01.2023
- Negotiated and advised customers on account status and financing options.
- Handled 70-110 calls daily, ensuring one-call resolution with available tools for collecting past due accounts.
- Negotiated payment plans, conducted skip tracing, and collaborated with vendors to retrieve collaterals.
Education
High school diploma - undefined
Mountain Pointe High School
Associate - cyber engineering with a minor in computer science
Skills
- Proficient in multitasking within high-pressure credit research and call center environments, handling customer credit research requests and meeting deadlines
- Possess expertise in collections, sales, and customer service, along with strong PC proficiency
- Effective in working on a deadline basis, committed to detail and accuracy in alignment with the company's quality standards and GAAP
- Proficient in MS Office programs (Excel and Word), Dos utility commands, FrontPage, Outlook, Access, and Interact
- I played football at Jackson state university
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Calm under stress
Timeline
Health Care Assistant
Venma Corp
03.2025 - Current
Health Care Assistant
Compassion Blossoms Llc
08.2024 - Current
Customer Service Rep
Amazon
01.2023 - Current
Collections Representative
WFS (world flight services)
01.2022 - 01.2023
High school diploma - undefined
Mountain Pointe High School
Associate - cyber engineering with a minor in computer science
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