Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jakacia Smith

Hurtsboro,AL

Summary

Dedicated customer service representative with proven skills in problem resolution and relationship building. Committed to enhancing customer satisfaction through effective communication and collaboration.

Results-oriented customer service representative with a strong background in complaint handling and process improvement. Known for building lasting customer relationships and enhancing team efficiency through mentorship and training initiatives.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Verizon
11.2017 - 04.2026
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Managed high-volume calls while maintaining service quality and customer satisfaction.
  • Collaborated with team members to streamline processes and enhance service delivery.
  • Provided training and mentorship to new representatives, fostering a supportive learning environment.

Live Chat Agent

Spectrum
11.2018 - 03.2022
  • Resolved customer inquiries through live chat, enhancing user satisfaction and engagement.
  • Utilized CRM software to track interactions and ensure timely follow-up on unresolved issues.
  • Collaborated with team members to develop FAQs, improving response times for common queries.
  • Provided training and support to new agents, fostering a collaborative learning environment.
  • Analyzed chat logs to identify trends and recommend improvements in service delivery processes.
  • Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
  • Handled inbound customer chat conversations from various websites.
  • Developed strong relationships with repeat customers by consistently delivering exceptional service experiences over time.

Education

High School Diploma -

Penn Foster Career School
Scranton, PA
05.

Skills

  • Customer service
  • Data entry
  • Call center experience
  • Payment processing
  • Appointment scheduling
  • Order processing
  • Technical support
  • Live chat support
  • Product sales

Languages

English

Timeline

Live Chat Agent

Spectrum
11.2018 - 03.2022

Customer Service Representative

Verizon
11.2017 - 04.2026

High School Diploma -

Penn Foster Career School