Jakaelia King
Dallas,TX
Summary
Diligent General Manager with solid background in managing daily operations and driving team performance. Successfully led various projects, ensuring seamless execution and improved operational efficiency. Demonstrated strategic planning and effective communication skills.
Overview
5
5
years of professional experience
Work History
General Manager
Potbelly Sandwich Works
Irving, TX
05.2024 - Current
- Oversaw inventory management processes to maintain stock levels and minimize waste.
- Collaborated with kitchen staff to streamline food preparation workflows and enhance efficiency.
- Implemented training programs focused on safety protocols and health regulations compliance.
- Analyzed customer feedback data to identify trends and drive operational improvements.
- Coordinated shift schedules to optimize labor allocation based on peak business hours.
- Conducted regular team meetings to discuss performance goals and address operational challenges.
- Developed and implemented strategies to increase sales and profitability.
Front End Supervisor
Levis Strauss & Co
Allen, TX
06.2023 - 05.2024
- Trained new employees in customer service techniques and store policies.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Connected with customers to provide assistance and collect feedback to optimize operations.
Unit Manager
Waffle House
Irving, TX
07.2021 - 06.2023
- Provided guidance, coaching, and mentoring to staff members.
- Conducted performance reviews for all unit personnel.
- Developed effective strategies to improve employee morale, motivation, and engagement.
- Monitored daily operations, ensuring compliance with applicable laws and regulations.
- Assisted with budgeting process by monitoring expenses related to personnel costs, materials and supplies.
- Resolved complex customer service issues in a timely manner.
Picking Supervisor
Amazon
Dallas, TX
04.2021 - 07.2021
- Developed strategies to improve productivity, reduce errors, and increase customer satisfaction.
- Performed regular maintenance checks on equipment used by pickers throughout the shift period.
- Supervised and trained new pickers on the job duties, policies and procedures.
Education
BBA - Business Administration And Management
University of Central Arkansas
Conway, AR12-2019
High School Diploma -
Mcclellan Magnet High School
Little Rock, AR05-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Staff training and development
- Staff supervision
- Customer relationship management
- Time management
- Performance improvements
- Performance evaluations
- Team player
- Efficient multi-tasker
- Effective leader
Timeline
General Manager
Potbelly Sandwich Works
05.2024 - Current
Front End Supervisor
Levis Strauss & Co
06.2023 - 05.2024
Unit Manager
Waffle House
07.2021 - 06.2023
Picking Supervisor
Amazon
04.2021 - 07.2021
High School Diploma -
Mcclellan Magnet High School
BBA - Business Administration And Management
University of Central Arkansas