JAKAIJA TRUITT
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Manager 2
U.s. Bank
09.2021 - Current
- Answered customer calls promptly to avoid long wait times on hold Complete and accurate work.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Regularly mentored associates on performance-oriented strategies and customer service techniques.
- Exceeded team goals and collaborated with staff members to implement customer service initiatives.
- Completed special projects by using effective decision making, critical thinking and time management skills.
Account Management Associate
Comcast
04.2020 - 08.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Loan Officer
Big Pawn
Chicago, Illinois
06.2018 - 04.2020
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Reviewed and edited loan agreements to promote efficiency and accuracy.
- Compiled database of loan applicants' histories within company, financial statements and loan information.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Managed teams of employees and distributed daily tasks
Education
Bachelor of Science -
DePaul University
08.2023
HR Management Certification - Human Resources Management
University of Minnesota
01.2023
Skills
- Leading Team Meetings
- Policy Enforcement
- Technical Proficiency
- Performance Tracking and Evaluations
- Employee Coaching and Motivation
- Managing Operations and Efficiency
- Handling Escalations
- Account Authorizations
- Call Center Operations
- Lean Six Sigma
Certification
- PMP - Project Management Professional
Timeline
Customer Service Manager 2
U.s. Bank
09.2021 - Current
Account Management Associate
Comcast
04.2020 - 08.2021
Loan Officer
Big Pawn
06.2018 - 04.2020
Bachelor of Science -
DePaul University
HR Management Certification - Human Resources Management
University of Minnesota
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